Intel HD 530 - Display Blinking/Flashing

[JJaso9]

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Display will occasionally blink on and off even though the power LED to the monitor remains on. At first I thought this was an issue when doing more graphics intensive work like running Photoshop, but it happens at least once per day regardless of what I am running. It has even occurred when simply trying to reboot.Turning the monitor off and on fixes it until it happens again. Nothing registers in the Windows Application or System event logs when the flashing happens.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):

Often (51-99%): X

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Custom build

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)

EFP - Acer G257HU

How much memory [RAM] in the system (see note2 below).

8 GB

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Issue occured using two different (new) DisplayPort cables as well as an HDMI cable. DP is our preference for the machine but the input doesn't appear to matter.

Hardware Steppin...

[idata]

Thank you for the contribution, đáņťż

JDMWDC, were you able to get results from the testing?Regards,Esteban C

[JJaso9]

Thank you for checking in. I spent a few days over the last 2 weeks doing a variety of graphics-intensive work and have not yet experience the issue again. This was after installing the x.4463 driver, so it must have been a driver issue. Since this is the longest the machine has gone without having a blinking or corruption issue I am hoping it is resolved forever! Thank you for your patience and attentiveness.

[idata]

Hi, JDMWDC:

It is good to hear from you and with good news letting us know this has been fixed in your end!If any further inquiries are present, feel free to contact us back 🙂Regards,Esteban C