Intel HD 530 integrated graphics failure (kinda)

[MrDak52]

So i had a problem with my motherboard (got fried) and i replaced it and now i dont know if its a motherboard problem,cpu,or anything else

but the problem is that when i activate the integrated gpu (i5 6500)

the screen just looks like the gpu is failing and its all glitchy and buggy looking and i dont like it

what should i do?

heres is proof or video evidence:

https://www.mediafire.com/file/6onjmuqnnoe6gwf/2025-04-11_23-59-49.mkv/file

[AlHill]

How did you replace the board?  Same board, or different board?  Provide board model number.

Did it work ok before you roached the board?

What driver version are you using?

Did you reinstall the os, or just moved the drive?

A lot more detail is needed.

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[MrDak52]

1.Same board same model (Provided by Second Hand store..) the model is Dell E93839 Optiplex 3050 SFF motherboard

2. It worked fine before the replacement

3. its 27.20.100.9664 installed by Intel Graphics Comander or Windows Update

4. first time i moved the drive with the os on it then i did a clean install same problem even when i tried Ubuntu to see if it does it there

it did..

[AlHill]

That driver is about as old as you can get.

Here is the link to the latest driver:

https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html

Careful - windows is likely to reinstall the old driver, so pay attention to it.

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[MrDak52]

a little bit of a problem..

i cannot install the driver and when it "installs" windows installs one of his and the problem continues with the error "Something went wrong" or

"Exit code:8'' witch i hate but all versions of the driver does the same thing. I think its a cpu problem since I dont have any other option.The only thing i need to do is 1.Get a new pc or Get a gpu but until then the pc is useless.Thanks for the help I guess...

[AlHill]

Install the latest driver.

Then, run the wushowhide tool (attached) to block/hide the driver that windows wants to install.

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[MrDak52]

I did it somehow but the problem is still there

i deleted the old driver

installed the new one as a clean instalation but now

its the latest driver with the old problem.

now the driver ver. is 31.0.101.2114

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[MrDak52]

OK just did that and here is the report hope it works

[MrDak52]

So do i get any response or I just end the Response and move one?

[AlHill]

The Intel support engineers will respond.   

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[n_scott_pearson · Accepted solution]

I took a look at the report. You are on driver build 2114, which is not the latest (Al pointed you to build 2121), but should be workable if you do not want to fight the Windows Update war.

I also looked at the video you posted. I do not believe that this is a processor or graphics driver issue, per se. I believe this to be a problem with the physical connection of the processor to the display. It may be in the motherboard you received, in the cabling up to the display, or in the display itself.

I have seen multiple reports from Dell owners who have had the HDMI port on their system fail. This has always sounded to me like Dell wasn't providing proper surge protection on their ports. One thing you could try is using the DisplayPort port rather than the HDMI port. You may need an adapter if your monitor only has a HDMI input. DisplayPort to HDMI cables can be had relatively cheaply.

Hope this helps,

...S

P.S. I wouldn't be waiting for the Intel Customer Support (ICS) agents to respond. Your 9 year-old processor is, relatively speaking, ancient. It's a 6th gen processor and the latest from Intel is essentially the 16th gen (Gen 2 Core Ultra). It's definitely outside of the interactive support window for ICS. In your case, your processor came in a turn-key system product, so any warranty on the processor came from Dell, not Intel. Regardless, that warranty expired long ago. Bottom line, if an ICS agent responded, it would only be to tell you your warranty is expired and they wouldn't be responding further.