Intel HD 5500 screen flicker (all recent driver versions)

[RNels9]

Steps to Reproduce:

Turn on PC

Expected result:

No flickering

Actual result:

Flickering

Notes:

Hello, I purchased a new ASUS X555LA with 5th-gen i3 with Windows 10 64-bit, and the screen flickers about once every minute on average. Like the bottom 1/4-half flickers all black or a frame or two. I didn't see it during the install of Windows 10 (the setup really, I used the Windows it came with). But after that, it happens constantly. It went away for a reboot cycle (an hour or so) with Intel 5500 driver uninstalled and Generic VGA used, but it came back. And I updated to 20.19.15.4404 and it seemed to help, but it does still do it.

I did see it once in the BIOS screen, I was trying to determine if it was a driver issue or hardware. But since switching drivers seems to change its frequency, I think it's a driver issue. It has yet to happen with the pre-BIOS "ASUS" graphic screen.

I believe I included all the information needed (Intel System Scan, DxDiag, and DispDiag outputs). If you have any ideas or procedures you want me to run, let me know!

[Amy_C_Intel]

Hello, rnelsonee:

Please try updating your BIOS version to the latest, see here for the download https://www.asus.com/Notebooks/X555LN/HelpDesk_Download/ https://www.asus.com/Notebooks/X555LN/HelpDesk_Download/. Could you please let me know the cable that you are using?

Regards,

[RNels9]

Amy_Intel,

Thank you very much for the reply! The link you provided is for the X555LN, and I have the X555LA, and I did attempt to upgrade to the latest BIOS (600) but was informed by the ASUS utility it was already at 600. I can downgrade to the X555LN's latest version if you think that would help.

http://www.asus.com/us/Notebooks/X555LA/HelpDesk_Download/ http://www.asus.com/us/Notebooks/X555LA/HelpDesk_Download/

Also, I'm not using a cable. By "Generic VGA" comment was for when I disabled Intel 5500 adapter, that showed up (maybe it was "Generic Display"?) as a placeholder that Windows puts in there.

- Rick

[Amy_C_Intel]

Yes, please give it a try, downgrade the version and then upgrade it one more time. I would also recommend the following;

1. Open the Device Manager.
2. Expand the Display Adapters section.
3. Find the Intel Graphics Driver.
4. Right click Intel Graphics Driver and select Uninstall.
5. Select the check box Delete the driver software for this device.
6. Reboot the computer after uninstall process has finished.

Once you have rebooted your NUC, install the driver one more time https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows* 7/8.1/10 [15.40], but this time follow these instructions http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &....

Regards,

[RNels9]

Thank you for your continue assistance. I did as you asked and downloaded my BIOS, then updated it again. I then installed the driver manually per the instructions (it took two attempts because it auto-installed the previous Intel 5500 automatically - the second attempt was with WiFi off to keep Automatic Update from finding it). Unfortunately, while I am running 20.19.15.4404 driver version, the screen still flickers. Not as bad as with the older driver it seems, but about once or twice a minute. I did see it during the 'ASUS' graphic startup screen as well. Although not while flashing the BIOS either time.

[Amy_C_Intel]

rnelsonee, have you contacted ASUS in regard to this matter? If you have not I would recommend doing, this is because they may already be aware of the situation and could give you specific troubleshooting assistance.

Regards,

[RNels9]

Issue solved!

It was actually hardware related - an intermittent grounding issue with the motherboard it seems.

[Amy_C_Intel]

rnelsonee, that is really good to hear! I am glad to hear that you were able to resolve your issue.

If you need further assistance let us know.

Regards,

Amy.