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Intel HD 620 Driver 27.20.100.8587 issue - Driver bug

llecca
Novice
1,469 Views

I installed the new drivers and now the screen freezes.
Pros:
- Now I have more fps (the driver is good, I record with 40 fps, now I record with a stable 75 fps) (my screen is 75hz)
Cons:
- When a texture loads the game freezes for about 5 seconds, example: When I select a weapon for the first time the game freezes, then not so much.

I hope they solve it soon, the driver is good, the only problem is the random freezes because some texture or animation was used for the first time. In CSGO I have no problem, I don't know why, but VALORANT is impossible to play.

 

System:

Windows 10 Pro 2004 64 bits

Intel(R) Core(TM) i5-7200u

8GB RAM

Intel HD Graphics 620

15 Replies
Esteban_D_Intel
Moderator
1,447 Views

Hello lleca,

Thank you for posting on the Intel® communities.  


To better assist you, please provide the following information:


  • Please provide the model of your computer.
  • What was the previous driver installed? Was it working just fine with the previous version?
  • Do you experience this behavior with those two games only? Is there any other application that may be experiencing this?


I was checking the graphics drivers for the Intel® HD Graphics 620 and I noticed that the is a newer version of the driver available. Please check the following link to get driver version 27.20.100.8681


By any chance have you tried that one? If so, does the behavior persist?

Note: Keep in mind that if you are using an OEM device, we would strongly recommend installing the drivers provided by your manufacturer to avoid any issue while loading a non-customized driver to device.


Esteban D.

Intel Technical Support Technician 



llecca
Novice
1,404 Views

The new driver has the same problem, I am currently using version 27.20.100.8476, it is the last one that works well.

PhantomXx19
Novice
1,365 Views

can you run valorant on this driver? My game crashes on this driver too .. please reply

PhantomXx19
Novice
1,343 Views

The game started to work when I installed the latest windows update 🙂

PhantomXx19
Novice
1,340 Views
Esteban_D_Intel
Moderator
1,426 Views

Hello lleca,

Were you able to check the previous post?  

Please let me know if you need further assistance.  


Esteban D.

Intel Technical Support Technician


PhantomXx19
Novice
1,413 Views

I  am not able to play valorant.. After i have installed this 27.20.100.8681 driver the game just  crashes and tells me to update my drivers.. CSGO runs fine I get 60 frames but valorant just crashes .. Please do something about this issue .. MY SPEC _ i3 7020u 8gb ram intel hd 620 (asus notebook laptop)

llecca
Novice
1,402 Views

Use 27.20.100.8476

It is the last driver that worked well for me

PhantomXx19
Novice
1,379 Views
thank you .. Will check that driver
Esteban_D_Intel
Moderator
1,395 Views

Hello PhantomXx19


Thank you for posting on the Intel® communities. 


We understand that you are experiencing a similar behavior with your computer.

To better assist you and provide support to your inquiry please post a new question.


Esteban D. 

Intel Technical Support Technician  


PhantomXx19
Novice
1,386 Views
ok.. thank you for checking my query will definitely post a new question
Esteban_D_Intel
Moderator
1,395 Views

Hello llecca,

Thank you for your response.


Please run the following tool and attach the reports generated.   

    

Intel® System Support Utility (Intel® SSU) Download link 

  

1.       Open the application and click on "Scan" to see the system and device information. 

2.      By default, Intel® SSU will take you to the "Summary View".   

3.       Click on the menu where it says "Summary" to change to "Detailed View".   

4.       To save your scan, click on "Next", then "Save".   


Esteban D.

Intel Technical Support Technician


Esteban_D_Intel
Moderator
1,316 Views

Hello PhantomXx19,

Thank you for the information provided.

It's nice to know that the game is working fine for you after the Windows* update.


Hopefully other community peers will find that troubleshooting useful if they are experiencing a similar behavior.


Esteban D. 

Intel Technical Support Technician  


Esteban_D_Intel
Moderator
1,305 Views

Hello Ilecca,

Were you able to check the previous post?   

Please let me know if you need further assistance.   

                                

 

Esteban D.  

Intel Technical Support Technician   


Esteban_D_Intel
Moderator
1,272 Views

 

Hello Ilecca,


We have not heard back from you. 

If you need any additional information, please submit a new question as this thread will no longer being monitored  

 

Esteban D.  

Intel Technical Support Technician   

 


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