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NCer
Beginner
1,398 Views

Intel HD 630

Hi,

I got a new pc and wanted to connect it with 2 Displays, its a Fujitsu build with intel 630 HD integrated. My problem is, the first Display, connected with displayport to HDMI works well, but the second one from DVI-D to VGA is not working....

if I connect it with DVI-D to HDMI its working... but thats not the cable I can use so I would like to know if there is a possibility to make the connection DVI-D to VGA happen?

the Display just tells me no cable detached when i try it DVI-D -VGA

any solution?

software is up do date (did the 24.20.100.6229 today)

Operating System: Microsoft Windows 10 Pro(10.0.17134 Build 17134)

Physical Memory (Installed): 8 GB

Processor: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz

System Type: x64-based PC

Total Installed Updates: 24 Updates - See Detailed View for more information

Display Adapter(s): Intel(R) HD Graphics 630 24.20.100.6229

System Manufacturer: FUJITSU

System Model: D3500-A1

Network Adapter(s): Realtek PCIe GBE Family Controller 10.23.1003.2017

Disk(s): SAMSUNG MZ7LN256HAJQ-00000 163,37 GB (available) 10.0.17134.1

thanks

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1 Reply
idata
Community Manager
95 Views

Hello 123@321,

Thank you for joining the Intel Community.

From my end, we only recommend straight connections to ensure the communitation between the compontents. The behavior you are experiencing seems to be realted to the cable itself, since you were able to confirm that the DVI-D port is working. This can be a situation where the cable is faulty or that is not compatible with your computer. Our recommendation in this case is to test a DVI-D to DVI-D cable or test another cable or DVI-D to VGA cable.

I checked the specification for this motherboard, and there following statement is there "DVI-D interface supports audio output for HDMI monitors". This add to the test you have done with the DVI-D to HDMI cable, I believe based on that statement and your test that only straight connections and DVI-D to HDMI cables will work with your computer. You will need to confim with FUJITSU if DVI-D to VGA cables are compatible.

Find FUJITSU contact information here: https://www.fujitsu.com/global/contact/index.html https://www.fujitsu.com/global/contact/index.html

Check the motherboard's specification here: https://sp.ts.fujitsu.com/dmsp/Publications/public/ds-ESPRIMO-P557-E90.pdf https://sp.ts.fujitsu.com/dmsp/Publications/public/ds-ESPRIMO-P557-E90.pdf

Regards,

Amy C.

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