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MHend9
Novice
2,158 Views

Intel HD Audio driver missing.

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I have a i7 8700k CPU coupled with a MSI Z370 Carbon Pro motherboard. When connecting the motherboard to my display via HDMI I don't see the Intel HD audio driver. It was there yesterday but when rebooting my PC it disappeared. I manually downloaded Intel Graphics 630 driver and installed it, but I still don't see the Intel HD Audio option. Not sure what to do. How can a set that audio option?

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1 Solution
MHend9
Novice
881 Views

Okay. I figure it out. In case anyone wants to use dedicated GPU for video and motherboard hdmi for audio with this setup, you need to clone desktops. Extended makes Intels audio driver vanish.

View solution in original post

7 Replies
idata
Community Manager
881 Views

Hello mario_O

 

 

Thank you for joining the community.

 

 

Could you help us with the following information?

 

 

What changes were made prior the system reboot?

 

 

Where are you looking for the Intel HD audio?

 

 

To better assist you with your request, I will need to check some information on your computer. Please follow these steps:
  1. On the keyboard, press WinLogo key + R.
  2. In the Run box please type dxdiag and hit Enter.
  3. Click on Save All Information (save it in your desktop).
  4. Attach the .TXT file to the thread.
Regards,

 

Leonardo C.

 

MHend9
Novice
881 Views

This PC is a new build. I just put it together two days ago.

CPU- i7 8700K

RAM- Corsair Vengeance LPX DDR4 3000 PC-24000 16GB 2x8GB CL15

MOBO- MSI z370 carbon pro.

GPU- MSI gaming 6 980Ti

CPU Cooler- Thermaltake Riing Silent 12 Pro CPU Cooler

SSD- Samsung 850 evo

OS- Windows 10 pro

PSU- Corsair RM750X 750W

The Intel HD audio driver only popped for a moment and then disappeared after a reboot.

I'm looking for the audio driver in the Windows audio settings. Here:

There's no HDMI audio from the motherboard to select.

Here's the dxdiag text. I'm sorry I'm not sure how to insert the .txt here.

System Information

------------------

Time of this report: 4/10/2018, 21:16:24

Machine name: MRMARIO

Machine Id: {134FB127-88B9-4F23-8613-6D8721136136}

Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: Micro-Star International Co., Ltd.

System Model: MS-7B45

BIOS: A.40

Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz

Memory: 16384MB RAM

Available OS Memory: 16298MB RAM

Page File: 3315MB used, 15927MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 144 DPI (150 percent)

DWM DPI Scaling: UnKnown

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.16299.0015 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) UHD Graphics 630

Manufacturer: Intel Corporation

Chip type: Intel(R) UHD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_3E92&SUBSYS_7B451462&REV_00

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 8277 MB

Dedicated Memory: 128 MB

Shared Memory: 8149 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.641125,0.330578), Green(0.301281,0.601086), Blue(0.150891,0.061047), White Point(0.280773,0.290539)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: Generic PnP Monitor

Monitor Model: VSX-824

Monitor Id: PIO0000

Native Mode: 3840 x 2160(p) (30.000Hz)

Output Type: HDMI

Monitor Advanced Color Capabilities: None

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Driver Name: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8717da422c5bde7c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8717da422c5bde7c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8717da422c5bde7c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8717da422c5bde7c\igd12umd64.dll

Driver File Version: 22.20.0016.4758 (English)

Driver Version: 22.20.16.4758

DDI Version: 11.1

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 2,3

Graphics Preemption: Triangle

Compute Preemption: Thread

Miracast: Not Supported by WiFi driver

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 02/08/2017 2:00:00, 67266656 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B78E66-7DD2-11CF-4465-555BBBC2DB35}

Vendor ID: 0x8086

Device ID: 0x3E92

SubSys ID: 0x7B451462

Revision ID: 0x0000

Driver Strong Name: oem3.inf:5f63e5340f714335:iCFL_W10_DS:22.20.16.4758:pci\ven_8086&dev_3e92

Rank Of Driver: 00D12001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_Alpha...

idata
Community Manager
881 Views

Hello mario_O

 

 

Thank you for your response and for the information provided.

 

 

Looking into the information of your system I see that you are currently using the graphics driver version .4758, you can try to complete a driver update to the version .4982.

 

 

Please follow these steps in order to update the graphics driver:
  1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip
  2. Unzip the file to a designated location or folder.
  3. Right-click Windows Start icon and open Device Manager.
  4. Click "Yes" when prompted for permission from User Account Control.
  5. Expand the Display adapters section.
  6. Right-click the Intel® graphics entry and select Update Driver Software.
  7. Click "Browse my computer for driver software".
  8. Click "Let me pick from a list of device drivers on my computer".
  9. Click "Have Disk".
  10. Click "Browse".
  11. Access the designated location or folder, and access a folder called "Graphics".
  12. Select the file called "igdlh64" or "igdlh".
  13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
  14. Reboot your computer.
  15. And let me know if you have any issues with the installation.

 

Bear in mind that this is the generic drivers for the Intel® graphics controller, we recommend using the drivers built for your motherboard, provided form the manufacturer, in your case MSI*, this following link may help you with information about the MSI* drivers:

 

 

https://www.msi.com/Motherboard/support/Z370-GAMING-PRO-CARBON-AC# down-bios https://www.msi.com/Motherboard/support/Z370-GAMING-PRO-CARBON-AC# down-bios

 

 

hope this helps.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
881 Views

Hello mario_O

 

 

Thank you for your response and for the information provided.

 

 

Looking into the information of your system I see that you are currently using the graphics driver version .4758, you can try to complete a driver update to the version .4982.

 

 

Please follow these steps in order to update the graphics driver:
  1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip
  2. Unzip the file to a designated location or folder.
  3. Right-click Windows Start icon and open Device Manager.
  4. Click "Yes" when prompted for permission from User Account Control.
  5. Expand the Display adapters section.
  6. Right-click the Intel® graphics entry and select Update Driver Software.
  7. Click "Browse my computer for driver software".
  8. Click "Let me pick from a list of device drivers on my computer".
  9. Click "Have Disk".
  10. Click "Browse".
  11. Access the designated location or folder, and access a folder called "Graphics".
  12. Select the file called "igdlh64" or "igdlh".
  13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
  14. Reboot your computer.
  15. And let me know if you have any issues with the installation.

 

Bear in mind that this is the generic drivers for the Intel® graphics controller, we recommend using the drivers built for your motherboard, provided form the manufacturer, in your case MSI*, this following link may help you with information about the MSI* drivers:

 

 

https://www.msi.com/Motherboard/support/Z370-GAMING-PRO-CARBON-AC# down-bios https://www.msi.com/Motherboard/support/Z370-GAMING-PRO-CARBON-AC# down-bios

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

MHend9
Novice
881 Views

Hi,

My current drivers are the ones from MSI's web page. But I've also tried the latest version from Intel's web. I even did a clean wipe with DDU from Guru3D. And tried both versions clean. Still no HDMI audio. I will try again though, and let you know. Thanks for your time.

MHend9
Novice
881 Views

Okay so this is what's happening.

If I remove my GPU from the motherboard and install Intel's drivers, it will work correctly and I'll be able to select Intel's HD audio. But as soon as a place back my GPU inside, the driver will be gone. This was not the case with my previous PC (Z77+ 2700K), I could have my GPU and still use Intel's HD audio. (enabling internal graphics in bios) I'm not sure if this is deliberate now or if there's something wrong. Could be something about this motherboard.

MHend9
Novice
882 Views

Okay. I figure it out. In case anyone wants to use dedicated GPU for video and motherboard hdmi for audio with this setup, you need to clone desktops. Extended makes Intels audio driver vanish.

View solution in original post

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