Intel HD Graphics 4000 on Windows 10 problem

[LSila]

Hi,

My laptop Acer Aspire P3 171 64-bit windows 10 got a problem on intel hd graphics 4000, brightness can not be adjusted. I already had the Intel HD Graphics 4000 driver version 10.18.10.4276 installed and I have edited the registry [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0000] "FeatureTestControl"= and change the value data to f008, but the problem still persists. Is there any registry value that I should edit to fix this problem?

Thank you in advance for any help you can provide.

[Anonymous]

Hi LeoMS,

Intel recommends to use default settings. I recommend you to uninstall and delete current driver and run Windows® 10 update. It will install the best driver for your computer.

The current driver at Acer® website is older.

http://www.acer.com/ac/en/LA/content/drivers Download Drivers and Manuals | Acer Official Site

Regards,

Mike C

[LSila]

Thank you for your response,

I have uninstalled the driver as recommended and have updated the driver using windows update. The setting has been back to normal but the problem still persist. Is there any suggestion to solve this problem?

Leo MS

[Anonymous]

Hi LeoMS,

Could you please tell me more about the issue? Intel® HD graphics control panel provides with the options to change the Brightness.

From HD graphics control panel, select Display , Color and there are Basic and Advanced options available.

Regards,

Mike C

[LSila]

Hello Mike,

This is what happened. After I upgraded my windows 8.1 to windows 10 the brightness cannot be adjusted. The driver changes to Microsoft Basic Display Driver. And Intel HD Graphics 4000 on Device Manager marked yellow. So I can not change the Brightness, sleep mode, hibernate mode etc..

Leo MS

[Anonymous]

Hi LeoMS,

Uninstall and delete the current graphics driver from device manager then, restart your computer and run Windows® 10 update application. It will install the best driver for your laptop.

Regards,

Mike C

[LSila]

Hello Mike, thanks for your response. I have delete and delete the previous driver and restarted the laptop. Then the driver automatically installed to the last versio

n by the windows 10. But it was not working. The yellow mark is still there and ofcourse the problem is not tesolved. So now what should I do?

Leo MS

[Anonymous]

Hi LeoMS,

Run our Intel® System Support Utility and send to me the results. Please paste a picture of the error that you are getting on this thread.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility

Regards,

Mike C

[LSila]

Thank you Mike, I have scanned my laptop using the system support utility and here I attached the results. I also enclose the screen captured of the Error Code you asked.

Thank you Mike for your attention and help.

Leo MShttp://https://onedrive.live.com/redir?resid=40A786E424A217C3!799&authkey=!ABPJ2C6iq6kgdEw&ithint=file%2cxml http://https://onedrive.live.com/redir?resid=40A786E424A217C3!799&authkey=!ABPJ2C6iq6kgdEw&ithint=file%2cxml

[LSila]

Thank you Mike, I have scanned my laptop using the system support utility and here I attached the results. I also enclose the screen captured of the Error Code you asked.

Thank you Mike for your attention and help.

https://onedrive.live.com/redir?resid=40A786E424A217C3!799&authkey=!ABPJ2C6iq6kgdEw&ithint=file%2cxml https://onedrive.live.com/redir?resid=40A786E424A217C3!799&authkey=!ABPJ2C6iq6kgdEw&ithint=file%2cxml

[SNiel]

Same problem on a Lenovo S300..

For regain brightness control, manually (force) select driver = Microsoft Basic Display Adapter.

Don't know if there are any drawbacks.. Other fora suggest this.

[Anonymous]

Hi LeoMS, SteenBN-CPH,

Are you trying to install the driver available in our website or from your laptop manufacturer website? Please try with their driver instead of us.

The link to download the results of SSU failed. Please paste it on the tread.

Regards,

Mike C

[LSila]

Hi SteenBN-CPH,

I have uninstalled the driver I downloaded from the laptop manufacturer website because their driver older than the one intel has. But the current driver is installed by the windows 10. I have also sent you the SSU result by mail if this one still can not be opened.

https://onedrive.live.com/redir?resid=40A786E424A217C3!799&authkey=!ABPJ2C6iq6kgdEw&ithint=file%2cxml Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Regards

Leo MS

[Anonymous]

Hi LeoMS,

I was able to review the results of SSU; everything looks good. It seems to be an odd case with your laptop. I suggest to try with you computer manufacturer driver. Manufacturers customize our drivers according to their pc settings. If problem continues, get in touch with Acer and request for maintenance.

Regards,

Mike C