Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Intel HD Graphics 4000 only displaying native monitor resolution in Safe Mode


Recently my graphics card died so I switched over to the integrated graphics on my motherboard. I plugged my DisplayPort cable into the motherboard, everything looked fine, and then after a few minutes, I heard the device connected chime, and my resolution was reduced to 1920x1080. When I checked Display Settings, that was the maximum resolution I could select. My monitor's native resolution is 3440x1440. It does however detect that the refresh rate is 120 hz.

One of my troubleshooting steps was to boot into Safe Mode and use Display Driver Uninstaller to wipe all the graphics drivers (from both nVidia and Intel) from my computer. At this point I realized that it automatically went to full native resolution in safe mode. So I assume the problem lies with the Intel driver.

So far I have tried changing to an HDMI cable, installing the latest drivers, an older driver, and leaving no drivers installed (which just makes Windows decide to install one and I'm back to 1080p). I also tried setting a Custom Resolution in the Intel Graphics Control Panel. This gives me an error: "The custom resolution exceeds the maximum bandwidth capacity".

What else can I do to get 3440x1440 resolution in normal Windows?

Relevant systems specs:

  • Windows 10 (21H1)
  • Intel Core i5-3570K
  • ASUS ASUS P8Z77-V LK (BIOS v 1402)
  • Acer EI342CKR
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2 Replies

Hello Malaika_Cheema057

Thank you for posting on the Intel️® communities.  

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may also find the Discontinued Products website ( website helpful to address your request.  

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued". 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


David G 

Intel Customer Support Technician 

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Super User

3rd gen processor graphics? You can't get there from here.

Reference this page for more information: Determine Maximum Supported Resolution on Intel® Graphics Technology.

Sorry, reality bites,


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