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I am experiencing that my screen freezes, and when it comes up, it says intel (r) 8 driver had stopped working in the button right corner. This happens several times each day, and if I open device manager to manually update the Graphics Card it says that the newest update is already installed. However, I know this is not true. I've had several issues with this notebook, so I have reinstalled it several times. One time my issues was fixed after I installed the new Intel Drivers from the notebook's driver website. https://www.asus.com/support/Download/3/516/0/28/ZY7TwuHHYRgJtw0c/45/ ASUSTeK Computer Inc. -Support- Driver & Tools - X550JX . I have tried to disable my intel GPU with device manager, but the nvidia gpu will still not be used, and I will get 20-30 fps while playing games, while I am normally at 80-100. Tried running Intel driver update utility, but it says there are not avaliable updates.
I've got an i7-4720hq
Intel HD Graphics 4400
A stupid american megatrends bios.
The rest is not really significant, but if you ask I'll answer. Hopefully someone from the Intel community knows about a solution.
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Hello HansRekdal:
The Intel® i7-4720HQ processor works with Intel® HD Graphics 4600, as you can confirm on the following link:
http://ark.intel.com/products/78934/Intel-Core-i7-4720HQ-Processor-6M-Cache-up-to-3_60-GHz?q=Intel%C2%AE%20Core%E2%84%A2%20i7-4720HQ%20Processor%20(6M%20Cache,%20up%20to%203.60%20GHz) http://ark.intel.com/products/78934/Intel-Core-i7-4720HQ-Processor-6M-Cache-up-to-3_60-GHz?q=Intel%C2%AE%20Core%E2%84%A2%20i7-4720HQ%20Processor%20(6M%20Cache,%20up%20to%203.60%20GHz)
On the link below you will find driver version 4463, that is the latest driver version for Intel® HD Graphics 4600:
https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-
That is for Windows® 10, not sure if that is the operating system you are using.
On the specifications of the notebook it says it has NVIDIA® GeForce® GTX 950M, so in that case you can always look on the following link for drivers:
http://www.nvidia.com/Download/index.aspx?lang=en-us http://www.nvidia.com/Download/index.aspx?lang=en-us
Please let me know the results of trying the driver 4463.
Any questions, please let me know.
Alberto
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Comes up an error box, which says: The driver that is being installed is not approved for this computer. Please get the right driver from the producer of this computer. en
Installation ending.
Would you like more information?
Click yes to go to Intel's support website.
It's just like the others I have tried to install, it says it's not avaliable for my computer.
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By the way, I've got Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160630-1736)
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Hello HansRekdal:
Thank you very much for that information.
Did you try the Nvidia drivers as well?
If you get into device manager, do you see a question or exclamation mark under display adapters?
Could you please provide a screenshot of the device manager?
At this point if the notebook is still getting freeze, even though the driver fixed the problem before, there might be something wrong with it, that is why we now recommend to get in contact directly with ASUS, so they can check on this problem, since there are no more drivers available for your graphics controller, Intel® HD Graphics 4600, the 4463 is the latest one, and maybe a BIOS update is needed.
Any questions, please let me know.
Alberto
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Hello HansRekdal:
I just wanted to check if you saw the information posted previously on this thread?
Were you able to install the Nvidia drivers?
Did you get in contact with ASUS?
Any questions, please let me know.
Alberto
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Yeah I saw it, and I have installed the nvidia drivers. However my bios will not let me change my default graphics card, so that is useless.
I got in touch with asus and they said something was wrong with the driver. They they would let me know when/if a new driver is released.
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Here are the screenshots from device manager: https://gyazo.com/fb4387483a3d590f9da90fbce2ac215e Gyazo - fb4387483a3d590f9da90fbce2ac215e.png https://gyazo.com/eb42d5aa0366390fa3f8412b6e635f46 Gyazo - eb42d5aa0366390fa3f8412b6e635f46.png https://gyazo.com/fb4387483a3d590f9da90fbce2ac215e https://gyazo.com/fb4387483a3d590f9da90fbce2ac215e
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Hello HansRekdal:
Thank you very much for that information.
At this point, as you mentioned, we will need to wait for ASUS to release a new driver, in order to fix this problem.
Any further assistance, do not hesitate in contact us again.
Any questions, please let me know.
Alberto
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