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Beginner
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Intel® HD Graphics 4600

Intel Core i7-4700HQ

Windows 10 (x64) 1803 17134.112

Driver 15.40.38.4963 (04.05.2018)

With the latest drivers, there is a delay: Windows , UWP Apps, Office 2016 and in some programs.

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Community Manager
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Hello i7Rob

 

 

Thank you for joining the community.

 

 

Looking into the information you have provided I am noticing the processor Intel® Core™ i7-4770HQ has Intel® Iris™ Pro Graphics 5200, please refer to the following link:

 

 

https://ark.intel.com/products/83505/Intel-Core-i7-4770HQ-Processor-6M-Cache-up-to-3_40-GHz?q=i7-477... https://ark.intel.com/products/83505/Intel-Core-i7-4770HQ-Processor-6M-Cache-up-to-3_40-GHz?q=i7-477...

 

 

I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Could you provide me with a video of the problem you are having?

 

 

Regards,

 

Leonardo C.

 

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Community Manager
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Hello

 

Thank you for your response.

 

 

Could you provide me also, Intel® System Support Utility for Windows* and an example or the problem you are having to better assist you.

 

 

Thank you.

 

 

Regards,

 

Leonardo C.

 

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Beginner
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I understand you need this document.

I do not know how it will help you, but the problem is in the drivers, if I switch to the Nvidia GT740M, it all works fine

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Community Manager
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Hello i7Rob

 

 

Thank you for your response.

 

 

I would recommend testing the system with a prior version of the graphics driver, please follow these steps in order to update the graphics driver:
  1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27414/a08/Beta_15.40.26.64.4474.zip https://downloadmirror.intel.com/27414/a08/Beta_15.40.26.64.4474.zip
  2. Unzip the file to a designated location or folder.
  3. Right-click Windows Start icon and open Device Manager.
  4. Click "Yes" when prompted for permission from User Account Control.
  5. Expand the Display adapters section.
  6. Right-click the Intel® graphics entry and select Update Driver Software.
  7. Click "Browse my computer for driver software".
  8. Click "Let me pick from a list of device drivers on my computer".
  9. Click "Have Disk".
  10. Click "Browse".
  11. Access the designated location or folder, and access a folder called "Graphics".
  12. Select the file called "igdlh64" or "igdlh".
  13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
  14. Reboot your computer.
  15. And let me know if you have any issues during the installation.

 

In order to investigate further on the delay that you are having could you provide me with a video of the delay?

 

 

 

Regards,

 

Leonardo C.

 

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Community Manager
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Hello i7Rob

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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