Intel HD Graphics 530 - Poor performance 4K

[QGhaz]

I'll start with my specs and list of my drivers

Asus UX501VW:6700HQ, HD530, 4GB GTX 960M, 12GB DDR4 2133MHz, 1TB HDD, 4K screen.Drivers: http://goo.gl/WuE00B http://goo.gl/WuE00B

I am using Windows 10 Pro x64, cleanly installed and fully updated with all drivers updated as shown.

The problem is: Windows 10 interface is laggy when opening/closing start menu, maximizing/minimizing windows, opening task view, scrolling web pages like facebook on chrome and more (FPS is way bellow 60).....

when I watch 1080p movies on MPC-HC in fullscreen when trying to change volume with arrows/mouse wheel it also lags, and 4K videos are lagging and sound goes and comes back in 4K playback.just trying to move Spotify window around is like 7fps.

Now to the funny part, none of those issues are present when I decrease the resolution from 4K to 1080p, everything is smooth like it's supposed to and no playback issues, I am pretty sure that HD530 can handle Windows 10 UI animation, web page scrolling and decode a 4K video just fine.

I have a desktop running on HD4600 (4790K) it's very smooth and I faced none of those problems with it, and I find my Laptop very laggy and sluggish compared to it.

I've done a lot of search on the internet before posting here, I found few cases like me but none of them had a solution or any useful information so I am desperately seeking help from you guys.

Would really appreciate your answers.

[QGhaz]

Category

Questions

Answers (N/A if not applicable)

Description

Some parts of Windows UI lag, Chrome lags (most browsers), many apps use way too much resources to decode/render simple stuff (They don't use HW acceleration), maximizing windows produces lag, task view lags, start menu lags.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Asus ZenBook Pro UX501VW

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

HD Graphics 530 along with 4GB GTX 960M

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)

ID: LGD04D4, Name: LP156UD1-SPB1

Laptop panel.

How much memory [RAM] in the system (see note2 below).

8GB embedded into the board and 4GB DDR4 2133MHz stick (M471A5143DB0-CPB)

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

UX501VW is the one that I experienced the issue with too far and the UX501VW community confirms the presence of this issue, others with similar configurations also confirmed this issue.

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[QGhaz]

Sorry about the layout, it was fine just before I posted, it got messed up for no reason O.o

[idata]

QuGhZx, don't worry and I want to thank you for taking the time to fill this form.

I have checked your form and I have to say that issues you mentioned are likely related to hardware, maybe a possible malfunction of the graphics portion of the processor/interaction with the 4K panel. Haven't ask you, but have you filled for a warranty replacement? From what I can see, you have done all possible troubleshooting steps in order to address a graphics issue in laptop.

Regards,

Amy.

[QGhaz]

I tried 2 other replacements, of which both of them had the same problems, I also tried using an external 4K screen and it also didn't work, if that's hardware issue as you say then it's present not just in my unit but also in other UX501VWs and similar devices as I have seen people confirming the same problem. Have you contacted Asus support as an Intel employee or should I contact them and refer them to this thread?

Thank you.

[idata]

At this stage the best thing to do is you getting in contact with them and refer them to this thread, as mentioned before you have done all possible troubleshooting steps in order to address a graphics issue in laptop.

Regards,

Amy.

[idata]

/message/418449?tstart=0 QuGhZx,

I am following up your thread; were you able to contact ASUS? Did they help you?

Let me know your findings.

Regards,

Amy.