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Intel HD Graphics 5500 Computer Crash

DAnth
Beginner
‎01-23-2018 08:52 PM
2,274 Views

I have a Dell XPS 13 2015 it has a Intel Core i7-5600U processor. I have found the source of the problem but unaware of how to fix. The problem is the Graphics driver, it is an Intel HD Graphics 5500 and its completely up to date but any time I enable the driver it crashes my computer. I have tried going back to windows 8.1 and tried install older version of the driver but with no success. I am very confused on what to do and would love any help I could get. Thank you.

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Stefan3D
Honored Contributor II
‎01-24-2018 09:55 AM
1,093 Views

Which kind of crash? "Display driver stopped responding..." or "Green screen of death (GSOD)"

On recent Windows 10 builds the GSOD comes with a QR code that you can grab with a smartphone.

Try drivers from this list https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500 Downloads for Intel® HD Graphics 5500

Select OS from right pull-down menu. Hit "show more".

To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface (ignore prolog about MS surface)

Important: current drivers for Windows 10 require anniversary update or newer

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