Intel HD Graphics 620 Driver - transparency bug in Muonline game

[tdoan]

Hi! when I run http://muonline.webzen.com/ Muonline seems to run fine but doesn't display health globes or skill bar and inventory windows are transparent is this.

I downgraded graphics driver to all older versions and still same problem. What happening? How to solve?

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Laptop - Core i3-7100U with Intel HD Graphics 620 only and windows 10 64 bit

[LFigu2]

Here I attach the directX diagnoses that you asked me about both computers

[EZong]

I have the same issue playing this game

Same problem with HD 620 on my i7-7500u laptop. No problem with my desktop (NVIDIA GPU)

And also HD 4400 with the driver later than 15.33 （15.33 no problem 15.36 same issue）

So I think it still might be the driver problem.

[idata]

Hello all,

I was wondering if you were able to try latest graphics driver. In case you still need assistance just let me know. Regards,Fred D.

[RSiqu]

Hello Fred intel_corp,

The problem persist even with the latest driver, I have two notebooks with HD 620 and HD 530, both have the same problem. I know that its driver related because on some machines with Intel 4400 if I back the driver to an old one It works. Sorry for my bad english, hope you can understand. If you search on google for Mu Invisible Hud or something like that you will find a lot of topics saying the same thing, but for some graphics cards there is no fix.

Best Regards,

Rafael Siqueira

[idata]

Hello death160,

I am sorry to hear issue persists even with latest graphics driver. I will post any information on this thread as soon as I have it available. Regards,Fred D.

[idata]

Hello all,

There is newer version of the graphics driver available and I would like you to give it a try. You may download it from this link https://downloadcenter.intel.com/download/27412 https://downloadcenter.intel.com/download/27412 Let me know if issue persists or not. Regards,Fred D.

[RonaldM_Intel]

Hello everyone,

I just want to thank you all for your patience. We are still working on this issue.

In the meantime, I would like to let you know that we have a https://downloadcenter.intel.com/download/27484 brand new driver 15.65.3.4944. This one doesn't have a fix that is specific to this game, but it is a new driver baseline [15.65], which means it is brand new code, thus we'll appreciate your feedback.

Best Regards,

Ronald M.

[EZong]

Unfortunately I tried the 15.65 still the same issue

Hope it can be fixed soon

[VMora3]

Hello!

Looks like this is a commum unsolved bug. I am facing the same issue and I cannot solve it till now. I tried everthing... I just bought this Notebook.

My configuration is:

[idata]

Hello, vlmorais. Thank you very much for joining the thread.

There are newer drivers available for your system. Here is the download link for the 6136 drivers: https://downloadmirror.intel.com/27847/a08/win64_24.20.100.6136.zip https://downloadmirror.intel.com/27847/a08/win64_24.20.100.6136.zipIn order to install the drivers, please follow these steps: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.htmlLet us know how it goes.Antony S.

[VMora3]

Hello Antony, thanks for your help! I downloaded the version 24.20.100.6136, but when I tried to update it on windows the message I got is telling I have the latest version that is not true.. how can I remove it manually ? This is my version:

This is the version I downloaded:

Driver Version: 24.20.100.6136

Release Version: Production Version

[idata]

Thank you for your response, vlmorais.

Please make sure you followed the steps of the following guide to install the drivers: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.htmlI have sent you a private message to discuss some personal information. Please check your inbox.Antony S.

[VMora3]

Hello Antony, Yes I followed the steps below. I am using W10, after I choose the folder I got a message saying "you already have the best version for this driver". I tried to uinstall it manually and them update it again, looks like the windows is loading the driver automatically but using the older version. "23.20.16.4905"

This is the step I am following:

1. Unzip the file to a designated location or folder.
2. Open Device Manager:
   • For Windows 8 and Windows 8.1: Press Windows + X keys together
   • For Windows 10: Right-click Windows Start icon
3. Click Yes when prompted for permission from User Account Control.
4. Expand the Display adapters section.
5. Right-click the Intel® graphics entry and select Update Driver Software.NoteThe graphics entry may be Microsoft Basic Display Adapter* if no Intel® Graphics Driver has been previously installed.
6. Click Browse my computer for driver software.
7. Click Let me pick from a list of device drivers on my computer.
8. Click Have Disk.
9. Click Browse and select the directory where the driver files are located.
10. Click OK, and finally click Next. Drivers are now being installed.
11. Restart your computer.

[idata]

Thank you for that information, vlmorais.

In this case, the best way for us to help you with this drivers installation issue is through a remote session. In order to complete it, please contact us through our chat support group: http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_ChatPlease share with us the results after the remote session.Antony S.

[idata]

Hello, vlmorais.

I would like to know if you could complete a remote session with our support group. If so, please share with us the results.Antony S.

[VVolp]

One year later, and no satisfactory solution yet. If that was a game developer issue, it will happen in older drivers and others graphic cards, like nVidia and ATI, but it only occur in new Intel drivers/cards. Why is that?

[jguar1]

Hola Familia de Intel

tengo el mismo problema con otra version del juego Mu San Luis, me gustaria que nos dieran alguna solucion, en otros computadores el juego corre normalmente sin problemas, agradezco la atencion prestada y espero su respuesta

[NACOS]

Por favor pido colaboracion con el tema de las transparencias por las tarjetas de video intel. Me parece increible que para que funcione el juego debemos instalar una version anterior a 2015 con mi portatil no se puede por que no tienen version antes de 2015.

Agradezco la colaboracion y no creo que les vaya a quedar grande arreglar ese bug visual.