Intel HD Graphics keep crashing no matter what (switchable graphics)

[idata]

I keep getting the following message: "Intel HD Graphics for Windows 8 stopped working and recovered", well, first of all, I updated my Intel HD Graphics 520 driver with Intel Driver Update Utility, and I am certain the driver was for Windows 10 64-bit, which I have. I also have a dedicated graphics card, AMD Radeon R7 M360, which is supposed to work with the "switchable graphics" principle. I have, several times, uninstalled/reinstalled both drivers to various different versions, most lately the version that both Intel and AMD tools have suggested me to update to. Still, I keep getting this message. So far, I have never had an error message from my Radeon crashing, which is why I am asking Intel Tech for help. Please help, I am getting quite desperate.

I have a Lenovo ThinkPad E460, and this is my complete DxDiag report (part of it is in Finnish, but I hope you get everything you need):

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System Information------------------ Time of this report: 7/10/2016, 19:29:09 Machine name: E460 Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834) Language: Finnish (Regional Setting: Finnish) System Manufacturer: LENOVO System Model: 20ET003JMS BIOS: R00ET44W (1.19 ) Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz Memory: 8192MB RAM Available OS Memory: 8076MB RAM Page File: 2047MB used, 7947MB available Windows Dir: C:\WINDOWS DirectX Version: 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 144 DPI (150 percent) DWM DPI Scaling: UnKnown Miracast: Available, with HDCPMicrosoft Graphics Hybrid: Supported DxDiag Version: 10.00.10586.0000 64bit Unicode

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DxDiag Notes------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.

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DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)

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Display Devices--------------- Card name: Intel(R) HD Graphics 520 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_504917AA&REV_07 Display Memory: 4165 MB Dedicated Memory: 128 MB Shared Memory: 4037 MB Current Mode: 1920 x 1080 (32 bit) (48Hz) Monitor Name: Wide viewing angle & High density FlexView Display 1920x1080 Monitor Model: unknown Monitor Id: LEN40A9 Native Mode: 1920 x 1080(p) (60.008Hz) Output Type: Internal Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32Driver File Version: 20.19.0015.4312 (English) Driver Version: 20.19.15.4312 DDI Version: 12 Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 2.0Graphics Preemption: Triangle Compute Preemption: Thread Miracast: SupportedHybrid Graphics GPU: Integrated Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 28.10.2015 0.00.00, 35987168 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-5A56-11CF-C264-4670BBC2D935} Vendor ID: 0x8086 Device ID: 0x1916 SubSys ID: 0x504917AA Revision ID: 0x0007 Driver Strong Name: oem33.inf:5f63e534f36b7c6d:iSKLD_w10:20.19.15.4312:pci\ven_8086&dev_1916&subsys_504917aa Rank Of Driver: 00D10001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E...

[BElis]

Hey iv had the same problem with IGPU HD 4600 2 outputs and HD 4600 + GT610 2 outputs - when I connect or change any mode the system would crash

iv tried every new driver with no luck I gave up the board and got a new one

I think the problem was messing around with the intel ME firmware Iv updated it to the latest firmware supporting my z97

and after that iv noticed the problem.

maybe its VBIOS or GOP problem

anyway now iv have a new board with official bios and didn't mess with it

it have newer vbios and gop driver

and uses an older ME firmware then what I have messed

work ok now blue screens when changing modes

if its a firmware problem and u cat downgrade then from what I get you will need a hardware solution

see my post http://www.win-raid.com/t1974f39-ME-downgrade-fails.html Special: Intel Management Engine " ME downgrade fails

[idata]

I dont quite believe it could be a hardware problem, if I understood your post correctly. This is a brand new laptop and the dedicated graphics card was already installed to this when I bought this. I however updated my BIOS/EFI to the latest version, and I cant really remember if Intel HD Graphics used to crash with the old BIOS, does anyone know if it could affect..? I also updated my chipset drivers. Would downgrading BIOS help?

Also, when I use Heaven Benchmark, I get around 15 FPS @ 1280x720 px @ medium quality with Intel HD Graphics, and when I turn the switchable graphics on for Heaven Benchmark, I get like 10 FPS, how is that even possible? I am having hard time believing that Intel HD Graphics 520 would be more powerful than AMD Radeon R7 M360. There would be absolute no point turning R7 on @ heavy content if it would be worse than Intel HD Graphics lol

TL;DR: Problem still unsolved.

[idata]

^ FurMark does not even detect Radeon R7 M360?

[idata]

This makes absolute zero sense. I configured from the switchable graphics settings so that FurMark uses Intel HD Graphics, and that way I got twice as good FPS, as with R7 M360 enabled for FurMark, what is going on.. Seriously thinking about returning the whole d*mn device.

[idata]

Anyone?

[BElis]

after bios update it will be hard to return just don't say nothing - did you check all bios settings ? like CSM is on/off - uefi or legacy bios ? try downloading driver sweeper or newer software to completely remove both drivers of intel and dedicated gpu and then reinstall !

[idata]

Yes, I have checked every possible UEFI setting. I just uninstalled both drivers completely and installed the newest possible beta drivers. HD 520 still performs better than R7 M360. Could it just be that HD 520 is simply better than R7 M360? I am having a really hard time believing that, why in earth would Lenovo ever put a worse dedicated graphics card?

Could it be that R7 M360 would be more suitable for running a certain type of software than HD 520? In gaming for example, HD 520 would be more powerful than R7 M360?

[idata]

Hello, tomlep:

I am sorry to hear that, and I would like to help you fix this error message.

Please, try installing the following driver version https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40], this version is intended to fix the"Driver stopped working" issue. I would recommend uninstalling the current driver version with these steps(see below) and then install the version provided with this method http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &...

Uninstalling the Intel® HD Graphics driver:

1. Open the Device Manager.
2. Expand the Display Adapters section.
3. Find the Intel Graphics Driver.
4. Right click Intel Graphics Driver and select Uninstall.
5. Select the check box Delete the driver software for this device.
6. Reboot the computer after uninstall process has finished.

Regards,

Amy.

[idata]

Hello, /thread/104355 tomlep:

I haven't heard from you and I wanted to check on your thread; were you able to install the driver manually?

Let me know your findings.

Regards,

Amy.