Graphics
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Intel HD graphics 630

umesh_kh
Beginner
876 Views
Whenever I enable Intel HD graphics, in device manager, the screen will goes off( black screen) but the laptop is still on.

Then I have to reboot to safemode and disable the intel hd graphics then only, I will be able to use the screen.

I have read many Q&A so for, tried all the suggestions, but still my issues is not resolved.

Please provide me if there’re any new solutions for this issue.
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3 Replies
Alberto_R_Intel
Employee
811 Views

umesh_kh, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before without showing the black screen when enabling Intel® HD Graphics?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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IsaacQ_Intel
Employee
767 Views

Hello umesh_kh

 

We hope you are doing fine.

 

Were you able to check the previous post?

Please answer our previous questions and attach the SSU, and the 3rd party Logs.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
756 Views

Hello ,umesh_kh

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Isaac Q.

Intel Customer Support Technician.


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