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Intel HD graphics command center not detecting games

Igamerxlcl
New Contributor I
894 Views

My specs are: 

Intel Core I5 7200U @2.50ghz - 2.71 Turbo boost to 3.10 GHz

Intel HD graphics 620 (Codename Kaby Lake)

16Gb Ram (8GB allocated for VRAM)

I am using a laptop, No, I do not have the same issues with other games.

I have is Intel HD graphics command center that will not detect my games like Minecraft or GTA V. It will always say it has not detected any games, I can add them manually but I do not know which file it runs and I am missing the Launch button. So, I would like some help with this too.

I am using the .9955 latest drivers.

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1 Solution
Alberto_R_Intel
Moderator
854 Views

Igamerxlcl, Thank you very much for providing that information and the SSU report.


According to the SSU report, the graphics driver currently installed on your computer is version 30.0.100.9955, which is a driver provided by Intel®.


Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your specific system. That is why we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in HP's website for drivers for the laptop and the latest version they have available in there is 22.20.16.4836 Rev.H. For testing purposes, you can always try a clean installation of that driver following the instructions in the links below:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-au100-notebook-pc/12499208...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Now, the information shown in the next link is very important for this situation, please check the details in there:

https://www.intel.com/content/www/us/en/support/articles/000056314/graphics.html


Just in case, here is the link to get the latest Intel® Graphics Command Center version. You can try to uninstall the version currently being used, from "Apps and Features", and install the latest one:

https://www.microsoft.com/en-us/p/intel-graphics-command-center/9plfnlnt3g5g?activetab=pivot:overvie... 


We also advise to get in contact with HP support, to make sure the latest BIOS version is the one running on your machine or to gather the instructions on how to install it:

https://support.hp.com/us-en


Regards,

Albert R.


Intel Customer Support Technician



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6 Replies
Alberto_R_Intel
Moderator
873 Views

Igamerxlcl, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the laptop?

Is this a new computer?

When did you purchase it?

Was the Intel® Graphics Command Center adding the games automatically before on this same machine?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Igamerxlcl
New Contributor I
873 Views

My laptop model is: Hp pavilion 15 AU-123cl

I got this pc used by my family, I do not remember when I had it, The laptop is released in 2016.

Yes, It was working before, It detected Minecraft and GTA V and was able to launch. I signed into the wrong Microsoft account and tried to remove it,  I was forced to create a new user account and deleted my old one. Intel Graphics Command Center stopped detecting these two games (They are not like in Steam), I can apply them manually but what exe file does it choose?

I have recently changed and cleaned my windows system, And cloned an SSD using Macrium Reflect Free, and started having problems with system restore, I cannot get past this error (0x81000203)

I am running Windows 10 Home 21H1

I will attach an SSU report later, This is the info I can give you for now.

Igamerxlcl
New Contributor I
869 Views

Here is a full SSU report.

Alberto_R_Intel
Moderator
855 Views

Igamerxlcl, Thank you very much for providing that information and the SSU report.


According to the SSU report, the graphics driver currently installed on your computer is version 30.0.100.9955, which is a driver provided by Intel®.


Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your specific system. That is why we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in HP's website for drivers for the laptop and the latest version they have available in there is 22.20.16.4836 Rev.H. For testing purposes, you can always try a clean installation of that driver following the instructions in the links below:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-au100-notebook-pc/12499208...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Now, the information shown in the next link is very important for this situation, please check the details in there:

https://www.intel.com/content/www/us/en/support/articles/000056314/graphics.html


Just in case, here is the link to get the latest Intel® Graphics Command Center version. You can try to uninstall the version currently being used, from "Apps and Features", and install the latest one:

https://www.microsoft.com/en-us/p/intel-graphics-command-center/9plfnlnt3g5g?activetab=pivot:overvie... 


We also advise to get in contact with HP support, to make sure the latest BIOS version is the one running on your machine or to gather the instructions on how to install it:

https://support.hp.com/us-en


Regards,

Albert R.


Intel Customer Support Technician



Igamerxlcl
New Contributor I
835 Views

I do want to thank you for helping me out on this. I think it is fair to accept this as solution.

Alberto_R_Intel
Moderator
813 Views

Hello Igamerxlcl, Thank you very much for your response.


Perfect, excellent, we are glad to hear that the information provided previously was useful and helpful for you in reference to this scenario.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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