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Beginner
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Intel HD620 notebook monitor driver

Hi there

Recently I have purchased a Lenovo 310-15IKB notebook with Intel HD620 graphic card. Even I have intalled the latest graphic card driver (23.20.16.4849), the monitor driver can not be installed, Generic PnP display is shown. VGA driver has been reinstalled a few times, no luck. There is a same situation (generic pnp display) if I connect an external monitor via HDMI cable.

Please help me to solve this problem.

Thank you in advance

S

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8 Replies
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Community Manager
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Hello, samsanya.

 

 

Thank you very much for contacting the Intel® Communities Team.

 

 

I would like to know where did you download the Intel® HD Graphics drivers? From the https://downloadcenter.intel.com/ Intel® Download Center or from https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-v-series-laptops/v310-15ikb/... Lenovo™?

 

Additionally, can you please update the BIOS of your system? Please find the download link below:

 

https://download.lenovo.com/consumer/mobiles/2wcn34ww.exe https://download.lenovo.com/consumer/mobiles/2wcn34ww.exe

 

 

 

Antony S.
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Beginner
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Hello Anthony

Thank you for your feedback.

First time the driver has been installed by the operating system (W10), then I have installed the driver through iobit driver booster, then at the end I have downloaded the driver from both of above locations without luck...

The BIOS version is 3JCN29WW.

Please find below system summary report by intel app:

Intel® Driver & Support AssistantDetailed Report

Last scan: 3/2/2018 9:02 PM

ComputerLENOVO 80TVSystem ManufacturerLENOVOSystem Model80TVSystem TypeMobileMotherboard ManufacturerLENOVOMotherboard ProductTorronto 5C2BIOS VersionUNKNOWNSMBIOS Version3.0Secure BootOffOperating SystemMicrosoft Windows 10 Pro (64 bites)Version1709OS Build10.0.16299Build Branchrs3_releaseLocaleHungarian (Hungary)Windows DirectoryC:\WindowsSystem DirectoryC:\Windows\system32.NET Framework Versions2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02556Default Internet BrowserInternet Explorer 11.125.16299.0Installed Internet BrowsersGoogle Chrome, Internet Explorer 11.125.16299.0ProcessorIntel® Core™ i5-7200U CPU @ 2.50GHz<tr st...
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Community Manager
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Hello, samsanya.

 

 

Thank you very much for your reply and the information provided.

 

 

I would like to get an Intel® HD Graphics Report when there is not an external monitor connected and one when it is connected if you do not mind. Please follow this guide to generate this report: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

Additionally, is there another monitor you can try besides the one you were testing with? Just to verify if you the issue is the same with another display.

 

 

 

Antony S.
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Community Manager
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Hello, samsanya.

 

 

I would like to double check if you were able to perform the troubleshooting steps that I attached in the post above and the results.

 

 

 

Antony S.
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Beginner
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Hi Anthony

Sorry for the late replay, but I was on abroad with limited acces to my email (without notebook).

Anyway, I was not able to update BIOS on my notebook, as the version you have provided is

for V310, but I have 310. I am not sure they are compatibles or not.

And the situation is still the same: generis driver for the display...

It seems I have to send the notebook to service.

Awaiting for your replay.

Sandor

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Community Manager
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Thank you very much for your reply, samsanya.

 

 

Can you please attach the Intel® HD Graphics Report, in my last post you will find the link to the guide on how to generate this report and the instructions. That will be very helpful for me to troubleshoot this issue.

 

 

 

Antony S.
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Beginner
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Hi Anthony

Here are the reports.

Thank you

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Community Manager
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Thank you very much for your prompt reply, samsanya.

 

 

I sent you a private message, please verify your inbox.

 

 

 

Antony S.
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