Intel IRIS Xe Graphics Overscan issue

[Raunak]

I own Lenovo Laptop which contains IRIS Xe Graphics and HDMI2.0 port.  I recently bought Acer Nitro 4k Monitor.

The problem I am facing is when I connect the monitor, with HDMI2.0 port I see overscan issue on the monitor. The upper and below portion of the browser and any other window gets clipped.(Can see the window only from the address bar of a browser and Task bar is not visible at all).  I checked Intel Graphics Command Center, in the scaling option I can see only one option i.e. Maintain Display Scaling at 4k60Hz. When I switch to 4k30Hz, I can see the browser window scale properly for the same Maintain Display Scaling, but everything gets blurry.

Is this a problem with Graphics setting? Please guide what could be the issue and what could be the solution to this problem.

Let me know here if there is some other information that would be needed from my side to better understand the issue.

[Alberto_R_Intel]

Raunak, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the specific model of the monitor?

Did the laptop work fine at some point when using the Nitro 4K Monitor or the problem of overscan has always been there?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Raunak, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Raunak]

Hi Alberto,

Thanks for reaching out on this post. Below are the answers that might help.

Is this a new computer? - > A new Laptop.

What is the model of the motherboard?

If this is a laptop, what is the model of it? -> Pasting here amazon link of the laptop - https://www.amazon.in/gp/product/B096SLFV5G/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1 

What is the specific model of the monitor? -> https://www.amazon.in/gp/product/B08H1FXFNT/ref=ppx_yo_dt_b_asin_title_o09_s00?ie=UTF8&psc=1 

Did the laptop work fine at some point when using the Nitro 4K Monitor or the problem of overscan has always been there? -> Both the Monitor and Laptop are new and it didn't work anytime earlier. 

When did the issue start? -> Hope the above answers this question.

Did you make any recent hardware/software changes? -> No changes, both laptop and monitor are very new and no hardware/software changes were made.

Which Windows* version are you using? Windows 10 Home 

Does the problem happen at home or in the work environment? -> Bought both laptop and Monitor for personal use.

Let me know if you need to know more details.

SSU report attached as well.

[Alberto_R_Intel]

Hi Raunak, Thank you very much for providing that information and the SSU report.

Based on the information showing in the SSU, we can see that the latest graphics driver version currently installed is 30.0.100.9864, which is the latest Intel® graphics driver version:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-drivers.html

Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your system. We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked in Lenovo's website and the latest graphics driver version they have available is 27.20.100.9415, please try a clean installation of that driver following the instructions in the link below:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/5-series/ideapad-5-15itl05/downloads/driver-list/component?name=Graphics%20Processing%20Units%20%28GPU%29%20and%20Server-AI%20Accelerators

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Also, we suggest to get in contact directly with Lenovo support to make sure the latest BIOS version is currently installed on the computer or to gather the instructions on how to do that:

https://support.lenovo.com/us/en/

In reference to the monitor, most of the times they have an option to adjust the resolution, to avoid over scanning, so we recommend to get in contact directly with Acer to verify those options and also to confirm, since it is new, if there is a firmware update or a driver available for installation that might fix this problem:

https://www.acer.com/ac/en/US/content/support

Regarding the options showing in the Intel® Graphics Command Center, in the link below you will see further details about why some options are now not showing in there anymore:

https://www.intel.com/content/www/us/en/support/articles/000057700/graphics.html

Regards,

Albert R.

Intel Customer Support Technician

[Kevin_E]

I am having the exact same issue with Windows 11 on a Lenovo Thinkpad T14 Gen 2i laptop (Processor 11th Gen  Intel Core i5-1135G7) and multiple Acer 4K monitors (VG270K at work and a CB282K at home).

This issue only just began happening between Friday, 16 September 2022 and Monday, 19 September. I cannot pinpoint a graphics driver update that may have caused this problem, but there was a "Windows Intelligence Update" installed on the 17th of September that somehow may have broken the display driver.

My driver version for Intel Iris Xe Graphics is 31.0.101.3413.

The issue is NOT present when using my home laptop (Lenovo T480s, also running Windows 11) connected to the home CB282K display.

[Kevin_E]

I should add that the issue has been reproduced by another employee at my company with a similar Lenovo laptop and an Acer external monitor.