Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Intel Iris Pro 580, Intel Graphics Panel

New Contributor I

Strange question.

I am using Media Player Classic Black Edition to watch a video.

The System Default renderer is great. It really shows up giving back a great picture.

I have a list of problems here.

MPC BE x32 1.4.5 as a test subject was used for this representation.

MPC BE 1.5 is the original player and it is much worse when this problem will occur.

I can not get the video frame to scale correctly with the system default renderer. It will mostly get stuck on 16:9 ratio. And anything else will add bad bars to the top and sides. 

I tested this with the other player. And it is better, because it will just mix the ratio by some other form that's next in line.

default is basically uknown

4:3 will show 5:4

5:4 will show 16:9

16:9 will show 2.35:1

2.35:1 will show 1.85:1


1.85:1 will show something strange -24:10

I have to guess that the Intel Graphics Panel is the default controller for that video frame. What setting should I change to fix this problem?

4 by 3, shows 5 by 4.jpg

Also the screenshots make no sense when they are all the same dimension.

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3 Replies

Hello @lEdge

Thank you for posting on the Intel® communities.

In order to check some details about the system, could you please run the Intel® System Support Utility (Intel® SSU) and provide us with the report?

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician


Hello lEdge

We are checking this thread and we would like to know if you were able to review our previous post.

Best regards,

Andrew G.

Intel Customer Support Technician


Hello lEdge

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician