Hello @kfleong
Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.
To ensure we can provide you with the best possible solution, we kindly request your assistance by providing us with the following information:
· Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.
This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.
· Follow these steps to generate an Intel® Graphics Driver report for the Intel® Graphics Control Panel or the Intel® Graphics Command Center. Report for Intel® Graphics Drivers.
Also please answer the following questions:
1. Have you observed if this issue persists when using an external monitor?
2. Could you kindly specify when this issue initially started occurring? Was it subsequent to any hardware or software updates?
3. Is the issue consistent when the laptop is connected to the power cord?
4. Have you experienced the same issue while utilizing the laptop's original equipment manufacturer (OEM) driver?
Best regards,
Isaac Q.
Intel Customer Support Technician
