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Dear Intel Support Team,
Tens of posts have already been posted about this but here we go again, Elden Ring Nightreign doesn't work on intel iris xe, I've done all fixes online and here are the outcomes:
- On windows simply white screen then a crash.
- On linux since I can force launch the game, it launches but there are red artifacts covering the screen.
This is not a performance issue, this game runs fine on this CPU and iGPU easily 40-60 fps on 720p as people have previously tested, I also play much heavier games so it doesn't make sense that this doesn't work.
System Information:
- Processor:"12th Gen Intel(R) Core(TM) i7-1255U , GenuineIntel"
- GPU: Intel Iris Xe Graphics
- Driver Version: 32.0.101.7085
- Driver Date: 03/03/2026
- VRAM (Dedicated): 128 MB
- Total Available Graphics Memory: ~12 GB
- DirectX Version: 12
- Resolution: 1920 × 1080 @ 60Hz
- Installed: 24 GB
- Speed: 3200 MT/s
- Available (at scan): ~14 GB
- OS: Windows 11 Pro
- Version: 10.0.26200 (Build 26200.7840)
- .NET Versions: 2.0 → 4.8
- Model: Lenovo ThinkPad E15 Gen 4
- System Type: 64-bit (x64)
- BIOS Mode: UEFI
- Secure Boot: Off
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Hello sardeen,
Thanks for reaching out on the Intel Community Forum! I see that this issue has been posted before, and I'm really sorry for any frustration this situation has caused you. To make sure I fully understand what you're experiencing and can give you the best help possible, could you please confirm these details for me:
- What's your current ELDEN RING NIGHTREIGN version?
- Which gaming platform are you using to play the game? (e.g. Steam, Epic Games)
- Have you tried contacting the game developer regarding this?
- What troubleshooting steps that you tried to fix the issue?
- Your current graphics version is 32.0.101.7085. Have you performed a complete driver cleanup using Display Driver Uninstaller (DDU) and subsequently installed this driver version?
To help me analyze the issue further please provide:
- Video footage of the white screen and crash
- System Support Utility (SSU) information: Help Guide for the Intel® System Support Utility
- Complete Crash Dump: Generate a kernel or complete crash dump - Windows Client | Microsoft Learn
- Complete Event Viewer logs: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community
If you have any questions, please let us know.
Best regards,
Stanley B.
Intel Customer Support Technician
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Hello sardeen,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Stanley B.
Intel Customer Support Technician
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Hello sardeen,
Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Best regards,
Stanley B.
Intel Customer Support Technician
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