Intel Iris Xe Graphics Driver Installation Failure (Error Code 1000)

[Zazu0828]

Dear Intel Support Team,

I recently purchased a new HP laptop (3 days ago), which I am otherwise very satisfied with. However, I encountered an issue when attempting to update the Intel Iris Xe Graphics driver.

Yesterday, while launching GTA V: Enhanced Edition, I received a notification that my Intel Iris Xe Graphics driver was outdated. The latest available version on your website at the time of writing is 32.0.101.7028.

I downloaded the driver directly from the official Intel website and selected the option for a clean installation. The installation initially appeared to proceed correctly and prompted me to restart the laptop. After restarting, however, the installation failed, and the following occurred:

• Both Intel Graphics Software and Intel Driver & Support Assistant were automatically installed.

• In Intel Driver & Support Assistant, under Install history, I received the following error message:
  “Installation failed with error code 1000.”

• Both applications continued to indicate that a new update was available. I attempted to install the update again (separately in both applications), but after restarting the system, the installation failed with the same error.

• In Device Manager, the currently installed driver still shows as an older version: 32.0.101.5542.

I also ensured that the laptop is fully updated with the latest Windows 11 updates. I repeated the driver installation attempt after applying the Windows updates, but the same issue persisted.

System specifications:

• CPU: 13th Gen Intel® Core™ i5-1334U (1.30 GHz)

• RAM: 16 GB

• GPU: Intel Iris Xe Graphics

• Laptop brand: HP

I would greatly appreciate your assistance in resolving this issue, as I would like to ensure that my drivers are updated and functioning correctly.

Thank you very much for your time and support.

Sincerely,
Zalán Ábrahámi

[Zazu0828]

Also it is the: HP 250 15.6 inch G10 Notebook

[JeanetteC_Intel]

Hello Zazu0828,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please share the missing key information below:

1. Can you confirm that this is the exact system device that you have?
2. Have you already tried installing the latest OEM driver (from HP) if it makes any difference?
3. Can you please share your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Zazu0828]

Here it is!

[Zazu0828]

I found out what an HP OEM Driver is and i installed the Graphics Driver from their site, that wroked perfectly fine. However as soon as i downloaded the Intel one again, it brought me back to the one installed before the HP Graphics Driver update. Which is 32.0.101.5542.

[Zazu0828]

Hello Jeanette!

Thank you very much for your response!

Your questions are answered down below:

1. Yes, that is the exact same laptop i have.

2. I dont know what the latest OEM driver is, i did install the official HP audio drivers though.

3. Yes, i can! Im gonna come back with the results soon!