Intel Iris Xe Graphics / PC Freezes while running Steinberg Cubase 15.0.10

[alemusic1981]

Good Afternoon,
This problem is making me crazy.
-When I play a Cubase project for more than 2 hours the system freezes completely and i need to force power off pressing the power button;
-Sometimes ( Randomly) , The system freezes when I’m doing some operation ( like create an instrument track and load an instrument plugin:

NO CRASH DUMP ARE CREATED ! NO ERRORS IN MY EVENT VIEWER ,ONLY STOCK PLUGINS ARE USED FOR THE TEST

System Setup :

Mini Pc Model : Geekom Mini IT 13
Windows Version:25H2 (26200.7623)
Cubase Version : 15.0.10;
Demo Project : Austin Hull - Cubase 15 ( form bar 3 to 71 in loop mode);
Yamaha Steiberg USB Driver : 2.19;
Hardware : Steinberg UR28M;
Processor:Intel Core i9-13900HK;
RAM:32 GB;
SSD 1 ( OS + Cubase ):Lexar SSD NQ7A1 1TB
SSD 2: Sound Library and Cubase Project Files : Transcend TS1TMTS425S
Graphic Card:Intel Iris Xe Graphics;
GPU Driver Version :32.0.101.7084;
Monitor : LG FHD
Audio Buffer : 2048 Samples;
ASIO GUARD : OFF;

The problem occurs with the system described above and with :

• Other Audio Buffer Sizes;
• Other Yamaha Steinberg Driver Version;
• With Asio Guard OFF and the Asio Guard ON
• With wi fi enabled and wi fi disbaled;
• USB Cable from motherboard to sound card is new !!!;
• Power Energy is optimized with usb suspended mode turned off;

If I open the project, Go in Mixconsole3 , open the GUI of this 4 plugins ( see attahced image) , The system wil freeze in a period of time that is random : Always after 2h but it can happens after 15 minutes too.

THE ONLY WAY TO AVOID FREEZING IS TO DISABLE THE GPU FROM THE DEVICE MANAGER BUT AS YOU KNOW , THEN I CAN’T USE THE GUI OF THE PLUGINS !!

Please Help Me !!!

Thanks

P:S : The same message is on the Steinberg Forum 

[Mike_Intel]

Hello alemusic1981,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. If yes, what was the last change made before the issue started?
3. What are the troubleshooting steps that you tried so far?
4. For me to review the hardware and the installed drivers, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[alemusic1981]

Hi Mike ! Thanks for the reply

1. I bought this pc in September 2025 and I experienced the problem from the beginning;

2. In the past , I used another laptop with Windows 10 pro;

3.Above, you can find all the test that I made : I can add that I have tested the GPU with the utility "FurMark" and no problem occurs;

Freeze is generated while I use Cubase.

Attached, you can find the file.

I'm crossing my fingers !

Thanks

[alemusic1981]

Hi!

I'm adding the Event Viwer Log  , because in the Intel Grahics Software Section I see this errror.

{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlEccGetProperties - Exception"}

{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlEccGetProperties - Error , result=1073741834"}

Please , rename this file with .evtx estension

Tks

[Mike_Intel]

Hello alemusic1981,

Thank you for quick reply.

We want to inform you about an important update regarding Intel graphics support. Starting September 19, 2025, Intel will transition the 11th to 14th Gen Intel Processor Graphics, along with related Intel Atom®, Pentium®, and Celeron® processor graphics, to a legacy software support model.

Under this new model:

• Intel will continue to provide software support focused on critical fixes and security vulnerabilities only.
• Software updates for these products will be released quarterly, with additional critical updates as needed.
• Only critical fixes and security vulnerabilities will be addressed in these quarterly driver releases.

Please note that if a fix is developed by our team, it will be included only in drivers for Intel Ultra Core Series 1 or newer processors and will not be available for your current graphics card driver.

We would like to know if you wish to continue receiving support under this legacy model. 

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[alemusic1981]

Hi Mike !

I want the problem to be resolved : Can you confirm that is related to the driver ?

Is there another test o another tool that I can use to collect information for you ?

I'm checking the Intel® Driver & Support Assistant everyday.

Let me know what I have to do

Thanks

[Mike_Intel]

Hello alemusic1981,

Thank you for quick reply.

To isolate the issue, you may also try the OEM drivers and check if they have an updated BIOS for your system as well.

Here is the support link of your system:

Support – GEEKOM Customer Service & Assistance – GEEKOM UK

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[alemusic1981]

Hi Mike :

OEM Driver Version : 31.0.101.41.46 - Crash 

Other Driver Version : 32.0.101.5542 - Crash

With Microsoft Display VGA Adapter , 10.0.26100.1 : ( provided directly from Windows 11 PRO ) - no crash

I'm waiting for your indication

thanks

[Mike_Intel]

Hello alemusic1981,

Thank you for the update.

Please try to install the latest driver using DDU method. The driver is installed in safe mode so let's try this and update this thread once done,

Please refer to the links below for the steps and direct download link of the latest driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® 11th – 14th Gen Processor Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[alemusic1981]

Good Morning Mike, I made the instalaltion in the way you indicated , but I have the same problem. Do you have any suggestion ?

thanks

[Mike_Intel]

Hello alemusic1981,

Thank you for quick reply.

Since you already tried Intel generic driver and OEM driver and still having some issues. You may also want to contact the manufacturer of the system for further diagnostic of the issue and to check if you have a hardware issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello alemusic1981,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[alemusic1981]

Hi Mike ! I have read all post. 

I'm stressing the system in different scenarios and I'll give you feedback in the next days.
Currently, the problem is related to the graphic card..

[Mike_Intel]

Hello alemusic1981,

Thank you for the reply.

I will just wait for your next update once you have the additional information that you want to share.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[alemusic1981]

Mike,

- No hardware errors are reported ;

- BIOS is updated:

- Video Driver is updated:

- No Memory /  CPU / GPU errors are detected using Benchmark Software ( OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC)

I can add that if I use  the utility Procdump utility using this command : procdump64 -e -h -t Cubase  , I can use the system without problems.
It seems that something realted to memory access or GPU use is crashing / freezing the system.

Is there something else that I could try ??

[Mike_Intel]

Hello alemusic1981,

Thank you for the update.

Since you already updated everything on your system and still having issues, you may also try to consult the app developer regarding the error.

I also try to check the system requirement of the app, you can also try to check if your system meet the requirement.

System Requirements for Steinberg Products | Steinberg

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[alemusic1981 · Accepted solution]

Hi !
The problem was solved with a clean installation of Windows 11 Pro and a BIOS reset to Factory Defaults.

Thanks

[BrenzL_Intel]

Hello alemusic1981,

Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Brenz L.

Intel Customer Support Technician