(Intel Iris Xe) - Source/possibly Source 2 having frequent crashes (with variations)

[the_evil_sandwich]

Hi everyone. This is my second post on these forums and it also revolves around similar game engines, that being Source/Source 2.

I've been having semi-frequent crashing within some of my Source 1 and Source 2 games. I've had it happen on infrequent occasions in Counter-Strike 2 (once when I was in matchmaking), but the main culprit in my case seems to be Team Fortress 2. The strange thing about these crashes is that there appears to be two different versions: one where it simply freezes on the crash frame while game progress continues in the background, and another where after being stuck on the frame the game resumes as it did in the first example, but all UI elements and characters disappear, and the game itself has missing elements. 

Here's a video of glitch 1. Notice how I'm able to fire my gun after the crash and it remains audible.

Here's a video of glitch 2. In this one, the aforementioned pixel screen is visible at the end.

It should be noted that in CS2, I've only ever experienced a "Type 1" glitch, where the game works but freezes on a singular frame.

I'm currently on the latest driver available to me using Intel's Driver & Support Assistant, that being version # 32.0.101.6651. It's worth noting that these issues span back to previous driver versions as well, as updating has done nothing to address them.

I hope that there's some way to address this in a future driver revision, if possible. It happens at a frequency that commonly disrupts my gameplay, and happens regardless of whether I'm online or offline.

[Earl_Intel]

Hi the_evil_sandwich,

Thank you for posting in the communities!

I appreciate you sharing the issues that you're experiencing on your system. For me to better understand and come up with a resolution on the issue, could you please provide the needed details listed below:

• May I know if Counter Strike 2 and Team Fortress 2 is working fine before? if yes, when did the issue start?
• Have you tried rolling back your graphics drivers?
• Did you try performing a clean installation of the graphics drivers?
  • Here's a link on how to do that: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
• What digital gaming platform did you install these games?

We will be able to go forward with the following step and try to address the problem you are having once we receive this information.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi the_evil_sandwich,

Just wondering if you had a chance to look over the questions I posted. In order for me to decide the appropriate course of action to address this issue, kindly inform me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi the_evil_sandwich,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician