Intel Iris Xe graphics

[Ayalandia]

Hola, compre una placa de video Itel Iris Xe graphics, "Intel(R) Iris(R) Xe Graphics" y cuando intento instalar los drivers me queda la pantalla congelada y en negro. A alguien le sucede lo mismo?, tiene alguna solución?

Mi PC: Motherboard= ASUS PRIME H510M-E

            CPU= Intel Core i5 10-400F

            GPU= Intel(R) Iris(R) Xe Graphics 4gb

[Jean_Intel]

Hello Ayalandia,

Thank you for posting on the Intel️® communities.  

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. 

The Intel® Iris® discrete graphics card comes included in specific OEM systems but isn't available for purchase as a stand-alone card. The Iris Xe discrete add-in card is a focused product developed with two partners who worked with Intel to focus on delivering more compelling options for system integrators.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Ayalandia]

Hi, sorry my english is not well, Ok so what driver do I need for this GPU

Thank you very much ❤️

[Jean_Intel]

Hello Ayalandia,

Thanks for your response.

I suggest contacting your motherboard manufacturer to check if the device is compatible with your system. Remember that this Intel® Iris® Xe is not sold at retail. It comes in specific (original equipment manufacturers) OEM systems and may not be compatible with your motherboard BIOS.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Ayalandia]

Yes, I already asked it is only compatible with H510M-E which is my motherboard, B460 and B560 only with those motherboards is it compatible