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Intel Iris Xe graphics

Ayalandia
Beginner
1,190 Views

Hola, compre una placa de video Itel Iris Xe graphics, "Intel(R) Iris(R) Xe Graphics" y cuando intento instalar los drivers me queda la pantalla congelada y en negro. A alguien le sucede lo mismo?, tiene alguna solución?

Mi PC: Motherboard= ASUS PRIME H510M-E

            CPU= Intel Core i5 10-400F

            GPU= Intel(R) Iris(R) Xe Graphics 4gb

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4 Replies
Jean_Intel
Moderator
1,175 Views

Hello Ayalandia,


Thank you for posting on the Intel️® communities.  


Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. 


The Intel® Iris® discrete graphics card comes included in specific OEM systems but isn't available for purchase as a stand-alone card. The Iris Xe discrete add-in card is a focused product developed with two partners who worked with Intel to focus on delivering more compelling options for system integrators.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Ayalandia
Beginner
1,137 Views

Hi, sorry my english is not well, Ok so what driver do I need for this GPU

Thank you very much ❤️

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Jean_Intel
Moderator
1,124 Views

Hello Ayalandia,


Thanks for your response.


I suggest contacting your motherboard manufacturer to check if the device is compatible with your system. Remember that this Intel® Iris® Xe is not sold at retail. It comes in specific (original equipment manufacturers) OEM systems and may not be compatible with your motherboard BIOS.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Ayalandia
Beginner
1,115 Views

Yes, I already asked it is only compatible with H510M-E which is my motherboard, B460 and B560 only with those motherboards is it compatible

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