Intel(R) HD Graphics 4600 No output to tv trough HDMI cable

[idata]

Hello,

I have an issue with the signal to the tv. I have Intel(R) HD Graphics 4600 and there is no signal on the TV even tough the Laptop recognizes the TV. I've tried to update, reinstall the driver with no luck. I've connected the HDMI cable to another laptop who has Intel Graphics 530 and it worked. I have no idea what to do next .

Thanks

[idata]

Hello oarga.cosmin,

I understand HDMI connection of the laptop is not working properly. Let me apologize for any inconvenience this issue may be causing to you. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Please also attach the Intel Graphics Driver Report. This link will show you how to generate it https://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html https://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html Please run both reports with the TV connected to the computer. To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Regards,Fred D.

[shajee]

I have an issue with the signal to the tv. I have Intel(R) HD Graphics 4600 and there is no signal on the TV I Reinstall drivers but same issue no signal on tv and i disable tha hd 4600 graphics and its worked but I need to run Intel graphics because I don't have any graphics card, please help me.

[idata]

Hello oarga.cosmin,

I was wondering if you still need assistance regarding the HDMI connection that is not working. In case you still need assistance just let me know. Regards,Fred D.

[idata]

Hello Fred D.,

I am very sorry for the late response. I've attached the txt with the detailed result obtained from Intel® System Support Utility and the other txt file (added after).

Thank you,

Cosmin

[idata]

Hello oarga.cosmin,

Thanks for the information you sent to me. I would like you to try reinstalling the graphics drivers. Since your computer comes with two video cards the graphics drivers need to be installed in a specific order. This is the link to our latest graphics driver https://downloadmirror.intel.com/26984/eng/win64_1540136.4703.zip https://downloadmirror.intel.com/26984/eng/win64_1540136.4703.zip This is the link to latest NVIDIA* driver http://www.nvidia.com/download/driverResults.aspx/123221/en-us http://www.nvidia.com/download/driverResults.aspx/123221/en-us Once both video drivers have been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics 4600 -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, but do not restart the computer yet. In Device Manager double click on Display Adapters -> NVIDIA* GeForce GTX 860M -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, and then restart the computer. Install our graphics driver first using the steps that are on this YouTube video and then restart the computer https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY Install the NVIDIA* driver, and then restart the computer.If issue persists please try different HDMI cable. bear in mind we recommend using HDMI to HDMI cables with no adapters. Test the system and let me know if issue persists or not. Regards,Fred D.

[idata]

Hello oarga.cosmin,

I was wondering if you still need assistance regarding the HDMI connection that is not working in your computer. In case you still need assistance just let me know. Regards,Fred D.