Intel(R) HD Graphics 620

[idata]

I have the following graphics card which I am trying to update yet it states I need to contact the computer manufacture as they have modified the graphics card, however there is no update on there website?? is this normal?

[idata]

Hello sic2001

Thank you for joining the community. In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-UtilitySteps to save the report:

1. Run the utility.
2. Click on "Scan" to get the scanned system.
3. Once the scan is complete click on "next".
4. Use the "save" option, save the report to your desktop.
5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

Are you having any displayed error? What is the purpose of the update? Regards, Leonardo C.

[DLope13]

YEs, i have an error, the error pops in the instalation of the driver.

[idata]

Hello sic2001

Thank you for your response. You can try to install the generic drivers for your Intel HD graphics controller manually, Please follow these steps in order to update the graphics driver:

1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27803/a08/win64_24.20.100.6094.zip https://downloadmirror.intel.com/27803/a08/win64_24.20.100.6094.zip
2. Unzip the file to a designated location or folder.
3. Right-click Windows Start icon and open Device Manager.
4. Click "Yes" when prompted for permission from User Account Control.
5. Expand the Display adapters section.
6. Right-click the Intel® graphics entry and select Update Driver Software.
7. Click "Browse my computer for driver software".
8. Click "Let me pick from a list of device drivers on my computer".
9. Click "Have Disk".
10. Click "Browse".
11. Access the designated location or folder, and access a folder called "Graphics".
12. Select the file called "igdlh64" or "igdlh".
13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
14. Reboot your computer.
15. And let me know if you have any issues with the installation.

Hope this helps. Regards,Leonardo C.

[idata]

Hello sic2001

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards,Leonardo C.