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Hi Guys !
I am having problem with Display Driver. My Laptop info is below:
HP Pavilion g6-1310se Notebook PC
I have tried updating windows and installed latest / oldest hp display driver many times but in vain. There is no hardware failure or dust issue because I diagnosed it completely.
I have installed installed and tried following drivers:
Intel (R) HD Graphics 3000 (9.17.10.4229)
Intel (R) HD Graphics Family (8.15.10.2559)
Intel (R) HD Graphics Family (8.15.10.2353)
But my laptop shutdown when I install / enable display driver upon starting windows 7.
When I disable / uninstall display driver, my laptop works very well and does not shutdown at all and I can play audio/ video movies, songs except games.
Please help me !
Link Copied
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Hi mR.TaLhA,
It is recommended for branded computers to download the drivers from laptop manufacturer support website. They usually customize our drivers.
Double check if you are already using the latest BIOS, chipset and Management Engine drivers.
If you are using Windows® 10, I suggest you to uninstall and delete the current graphics driver and run Windows® 10 update. It will install the best drivers for your computer.
http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-1300-notebook-pc-series/5186808/model/5218279# Z7_3054ICK0K8UDA0AQC11TA930O2 HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
Regards,
Miguel C
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Hi mikec !
Thanks for your suggestion. I have downloaded & installed latest BIOS, Chipset and Management Engine drivers from HP website but my problem still persists. I am using Windows 7- 64 bit. What do you suggest now ?
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Hi mR.TaLhA,
I suggest you to use the automatic application of Hewlett Packard I order to install the latest drivers. Click the red icon.
http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-1300-notebook-pc-series/5186808/model/5218279# Z7_3054ICK0K8UDA0AQC11TA930O2 HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
Regards,
Miguel C
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Hi mR.TaLhA,
Please confirm if you already installed the latest BIOS version and the latest chipset and Management Engine drivers of your laptop.
Download and run our Intel® System Support Utility and reply the results. I will try to help you.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility
Regards,
Miguel C
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Dear Miguel !
Here is the detail of System Support Utility:
Now what do you suggest now ?
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I have saved file for System Support Utility:
<?xml version="1.0"?>
1.2.0.56
02/09/2016
00:00:51.2424906
http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+Family http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+Family" />
<Setting id="Video Processor" d...
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Hi mR.TaLhA,
It seems to be an odd issue. My last recommendation would be run our Intel® Processor Diagnostic Tool in order to verify the processor health. If processor fails the test, contact your system manufacturer for support or warranty.
https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Download Intel® Processor Diagnostic Tool
Regards,
Mike C
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Hi Mike !
How are you ? I have tested Processor by the application and here is the report :
--- IPDT64 - Revision: 3.0.0.23.W.MP
--- IPDT64 - Start Time: 12/02/2016 17:12:01
--------------------------------------------------------------------
Processor 1
--------------------------------------------------------------------
Intel(R) spbc Module Test
Module Version: 1.0.7.64b.W
Start Time: Fri Feb 12 17:12:01 2016
Test Result - PASS
..!!..Processor under test is verified as 'PRODUCTION'..!!..
Processor Manufacturer: GenuineIntel
Processor Brand String: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz
End Time: Fri Feb 12 17:12:02 2016
Total Time: seconds: 1
--------------------------------------------------------------------
Genuine Intel CPU Test
Module Version: 1.0.12.64b.W
Start Time: Fri Feb 12 17:12:02 2016
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Fri Feb 12 17:12:02 2016
Total Time: seconds: 0
--------------------------------------------------------------------
Temperature Test
Module Version: 1.0.12.64b.W
Start Time: Fri Feb 12 17:12:02 2016
Test Result - PASS
Expected: Greater than 1 degrees below max
Received: 10 degrees below max
End Time: Fri Feb 12 17:12:02 2016
Total Time: seconds: 0
--------------------------------------------------------------------
CPU Brand String Test
Module Version: 1.0.12.64b.W
Start Time: Fri Feb 12 17:12:02 2016
Test Result - PASS
Expected String Parts: As Defined in BrandString_LocalConfig.xml
Detected: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz
End Time: Fri Feb 12 17:12:02 2016
Total Time: seconds: 0
--------------------------------------------------------------------
CPU Frequency Test
Module Version: 1.0.14.64b.W
Start Time: Fri Feb 12 17:12:03 2016
Test Result - PASS
Processor Name: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz
Expected CPU Frequency: 2.30
Detected CPU Frequency: 2.30087
Expected Base Clock: 100
Detected Base Clock: 100.038
QPI link rate Test - Not supported.
Skipping QPI link rate Test.
End Time: Fri Feb 12 17:12:05 2016
Total Time: seconds: 2
--------------------------------------------------------------------
Floating Point Test
Module Version: 1.0.10.64b.W
Start Time: Fri Feb 12 17:12:05 2016
Test Result - PASS
Million Floating Points per Second, MFLOPS: 288
Error: 0
--- Floating Point Test Passed!!!---
End Time: Fri Feb 12 17:12:07 2016
Total Time: seconds: 2
--------------------------------------------------------------------
Prime Number Generation Test
Module Version: 1.0.10.64b.W
Start Time: Fri Feb 12 17:12:07 2016
Test Result - PASS
Operation Per Second: 2.65832e+006
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Fri Feb 12 17:12:09 2016
Total Time: seconds: 2
--------------------------------------------------------------------
Cache Test
Module Version: 1.0.10.64b.W
Start Time: Fri Feb 12 17:12:09 2016
Test Result - PASS
--- Reading Cache Size ---
- Detected L1 Data Cache Size --> 32
- Detected L1 Inst Cache Size --> 32
- Detected L2 Cache Size --> 256
- Detected L3 Cache Size --> 3072
Cache Size Test Passed!!!
End Time: Fri Feb 12 17:12:09 2016
Total Time: seconds: 0
--------------------------------------------------------------------
MMXSSE Test
Module Version: 1.0.10.64b.W
Start Time: Fri Feb 12 17:12:09 2016
Test Result - PASS
--- Determining MMX - SSE capabilities ---
--- CPU FEATURES DETECTION FOR ---
--- MMX SSE ---
MMX - MMX Supported --> Yes
SSE - SSE Supported --> Yes
SSE2 - SSE2 Supported --> Yes
SSE3 - SSE3 Supported --> Yes
SSSE3 - SSSE3 Supported --> Yes
SSE4.1 - SSE4.1 Supported --> Yes
SSE4.2 - SSE4.2 Supported --> Yes
--- MMX SSE - capabilities check complete ---
MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS
End Time: Fri Feb 12 17:12:09 2016
Total Time: seconds: 0
--------------------------------------------------------------------
AVX Test
Module Version: 1.0.11.64b.W
Start Time: Fri Feb 12 17:12:09 2016
Test Result - PASS
--- Determining AVX AES PCLMULQDQ capabilities ---
--- CPU FEATURES DETECTION FOR ---
--- AVX/AES/PCLMULQDQ ---
AVX - Advanced Vector Extensions Supported --> Yes
AVX OS Support - AVX Operating System Supported --> Yes
AES - Advanced Encryption Standard Supported --> No ---> No Test Required
PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes
--- AVX AES PCLMULQDQ capabilities check complete ---
AVX Compare Test Result --- PASS
AES Test Result --- Not Tested
PCLMULQDQ Test Result --- PASS
AVX PCLMULQDQ Testing Passed !!
End Time: Fri Feb 12 17:12:11 2016
Total Time: seconds: 2
--------------------------------------------------------------------
IMC Test
Module Version: 1.0.7.64b.W
Start Time: Fri Feb 12 17:12:12 2016
Test Result - PASS
--- Reading Memory Size ---
Detected Memory Size is --> 4.00GB
--- Subtest - Memory Size Test Passed!!! ---
--- Integrated Memory Controller Stress Test ---
Memory to be allocated = 1048576 byte
Memory Allocated.
Test 1 Ones and Zeros Moving Inversions write operations - Passed
Test 1 Ones and Zeros Moving Inversions verification operations - Passed
Test 2 32Bits Sliding Ones write operations - Passed
Test 2 32Bits Sliding Ones verification operations - Passed
Test 3 32Bits Sliding Zero write operations - Passed
Test 3 32Bits Sliding Zero verification operations - Passed
Memory Deallocated.
--- Subtest - Memory Stress Test Passed!!! ---
Integrated Memory Controller Stress Test Passed!!!
End Time: Fri Feb 12 17:12:12 2016
Total Time: seconds: 0
--------------------------------------------------------------------
PCH Test
Module Version: 1.0.9.64b.W
Start Time: Fri Feb 12...
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Hi mR.TaLhA,
The processor passed the test. I didn't see any issue on your system.
My advice will be: Get into the BIOS if it is possible and reset the settings. Then, go to Windows®, device manager and uninstall and delete the current driver. Go to Hewlett Packard support website and download and install the latest graphics driver for Windows® 7 64bit. If it don't work, try with our generic driver.
Intel® HD Graphics Driver for Windows* 7/8-64-bit
https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit Download Intel® HD Graphics Driver for Windows* 7/8-64-bit
If problem continues, I suggest you to get in touch with Hewlett Packard*, your pc requires a local maintenance or repair.
Regards,
Mike C
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Hi Mike !
It did not work too. I have checked my laptop by Compsi Company for maintenance they said I have to replace the motherboard but as you saw there was no issue with the system. If I perform Factory Reset or Reinstall Windows 7, will it solve my problem. One more thing my laptop fan creates much noise when I use any kind of software, play audio / video. Suggest ?
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Hi mR.TaLhA,
It is hard to tell you if Windows® 7 re-installation will solve the issue. We need to try it as troubleshooting. Fan noise issue might be a problem of driver, BIOS or defective hardware.
Let's try to narrow down the issue with the operating system re-installation, BIOS and drivers from your laptop manufacturer website.
Regards,
Miguel C
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intel hd graphics family
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@Bharatbhai This thread is from 2016. Start a new thread for yourself, with a lot more information.
Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]
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