Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Intel (R) HD Graphics Family

TKhiz
Beginner
12,916 Views

Hi Guys !

 

 

I am having problem with Display Driver. My Laptop info is below:

 

 

HP Pavilion g6-1310se Notebook PC

 

I have tried updating windows and installed latest / oldest hp display driver many times but in vain. There is no hardware failure or dust issue because I diagnosed it completely.

I have installed installed and tried following drivers: 

 

Intel (R) HD Graphics 3000 (9.17.10.4229)

Intel (R) HD Graphics Family (8.15.10.2559)

Intel (R) HD Graphics Family (8.15.10.2353)

 

But my laptop shutdown when I install / enable display driver upon starting windows 7.

When I disable / uninstall display driver, my laptop works very well and does not shutdown at all and I can play audio/ video movies, songs except games.

Please help me !

0 Kudos
14 Replies
Anonymous
Not applicable
9,617 Views

Hi mR.TaLhA,

It is recommended for branded computers to download the drivers from laptop manufacturer support website. They usually customize our drivers.

Double check if you are already using the latest BIOS, chipset and Management Engine drivers.

If you are using Windows® 10, I suggest you to uninstall and delete the current graphics driver and run Windows® 10 update. It will install the best drivers for your computer.

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-1300-notebook-pc-series/5186808/model... Z7_3054ICK0K8UDA0AQC11TA930O2 HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Regards,

 

Miguel C

TKhiz
Beginner
9,617 Views

Hi mikec !

Thanks for your suggestion. I have downloaded & installed latest BIOS, Chipset and Management Engine drivers from HP website but my problem still persists. I am using Windows 7- 64 bit. What do you suggest now ?

Anonymous
Not applicable
9,618 Views

Hi mR.TaLhA,

I suggest you to use the automatic application of Hewlett Packard I order to install the latest drivers. Click the red icon.

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-1300-notebook-pc-series/5186808/model... Z7_3054ICK0K8UDA0AQC11TA930O2 HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Regards,

 

Miguel C
TKhiz
Beginner
9,619 Views

Hi mikec !

I have tried it before but in vain.

Anonymous
Not applicable
9,618 Views

Hi mR.TaLhA,

Please confirm if you already installed the latest BIOS version and the latest chipset and Management Engine drivers of your laptop.

Download and run our Intel® System Support Utility and reply the results. I will try to help you.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility

Regards,

 

Miguel C
TKhiz
Beginner
9,618 Views

Dear Miguel !

Here is the detail of System Support Utility:

Now what do you suggest now ?

TKhiz
Beginner
9,618 Views

I have saved file for System Support Utility:

<?xml version="1.0"?>

1.2.0.56

02/09/2016

00:00:51.2424906

http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+Family http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+Family" />

<Setting id="Video Processor" d...

Anonymous
Not applicable
9,618 Views

Hi mR.TaLhA,

It seems to be an odd issue. My last recommendation would be run our Intel® Processor Diagnostic Tool in order to verify the processor health. If processor fails the test, contact your system manufacturer for support or warranty.

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Download Intel® Processor Diagnostic Tool

Regards,

 

Mike C
TKhiz
Beginner
9,618 Views

Hi Mike !

How are you ? I have tested Processor by the application and here is the report :

--- IPDT64 - Revision: 3.0.0.23.W.MP

--- IPDT64 - Start Time: 12/02/2016 17:12:01

--------------------------------------------------------------------

Processor 1

--------------------------------------------------------------------

Intel(R) spbc Module Test

Module Version: 1.0.7.64b.W

Start Time: Fri Feb 12 17:12:01 2016

Test Result - PASS

..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel

Processor Brand String: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

End Time: Fri Feb 12 17:12:02 2016

Total Time: seconds: 1

--------------------------------------------------------------------

Genuine Intel CPU Test

Module Version: 1.0.12.64b.W

Start Time: Fri Feb 12 17:12:02 2016

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Fri Feb 12 17:12:02 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Temperature Test

Module Version: 1.0.12.64b.W

Start Time: Fri Feb 12 17:12:02 2016

Test Result - PASS

Expected: Greater than 1 degrees below max

Received: 10 degrees below max

End Time: Fri Feb 12 17:12:02 2016

Total Time: seconds: 0

--------------------------------------------------------------------

CPU Brand String Test

Module Version: 1.0.12.64b.W

Start Time: Fri Feb 12 17:12:02 2016

Test Result - PASS

Expected String Parts: As Defined in BrandString_LocalConfig.xml

Detected: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

End Time: Fri Feb 12 17:12:02 2016

Total Time: seconds: 0

--------------------------------------------------------------------

CPU Frequency Test

Module Version: 1.0.14.64b.W

Start Time: Fri Feb 12 17:12:03 2016

Test Result - PASS

Processor Name: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

Expected CPU Frequency: 2.30

Detected CPU Frequency: 2.30087

Expected Base Clock: 100

Detected Base Clock: 100.038

QPI link rate Test - Not supported.

Skipping QPI link rate Test.

End Time: Fri Feb 12 17:12:05 2016

Total Time: seconds: 2

--------------------------------------------------------------------

Floating Point Test

Module Version: 1.0.10.64b.W

Start Time: Fri Feb 12 17:12:05 2016

Test Result - PASS

Million Floating Points per Second, MFLOPS: 288

Error: 0

--- Floating Point Test Passed!!!---

End Time: Fri Feb 12 17:12:07 2016

Total Time: seconds: 2

--------------------------------------------------------------------

Prime Number Generation Test

Module Version: 1.0.10.64b.W

Start Time: Fri Feb 12 17:12:07 2016

Test Result - PASS

Operation Per Second: 2.65832e+006

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Fri Feb 12 17:12:09 2016

Total Time: seconds: 2

--------------------------------------------------------------------

Cache Test

Module Version: 1.0.10.64b.W

Start Time: Fri Feb 12 17:12:09 2016

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 3072

Cache Size Test Passed!!!

End Time: Fri Feb 12 17:12:09 2016

Total Time: seconds: 0

--------------------------------------------------------------------

MMXSSE Test

Module Version: 1.0.10.64b.W

Start Time: Fri Feb 12 17:12:09 2016

Test Result - PASS

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- MMX SSE ---

MMX - MMX Supported --> Yes

SSE - SSE Supported --> Yes

SSE2 - SSE2 Supported --> Yes

SSE3 - SSE3 Supported --> Yes

SSSE3 - SSSE3 Supported --> Yes

SSE4.1 - SSE4.1 Supported --> Yes

SSE4.2 - SSE4.2 Supported --> Yes

--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Fri Feb 12 17:12:09 2016

Total Time: seconds: 0

--------------------------------------------------------------------

AVX Test

Module Version: 1.0.11.64b.W

Start Time: Fri Feb 12 17:12:09 2016

Test Result - PASS

--- Determining AVX AES PCLMULQDQ capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- AVX/AES/PCLMULQDQ ---

AVX - Advanced Vector Extensions Supported --> Yes

AVX OS Support - AVX Operating System Supported --> Yes

AES - Advanced Encryption Standard Supported --> No ---> No Test Required

PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

--- AVX AES PCLMULQDQ capabilities check complete ---

AVX Compare Test Result --- PASS

AES Test Result --- Not Tested

PCLMULQDQ Test Result --- PASS

AVX PCLMULQDQ Testing Passed !!

End Time: Fri Feb 12 17:12:11 2016

Total Time: seconds: 2

--------------------------------------------------------------------

IMC Test

Module Version: 1.0.7.64b.W

Start Time: Fri Feb 12 17:12:12 2016

Test Result - PASS

--- Reading Memory Size ---

Detected Memory Size is --> 4.00GB

--- Subtest - Memory Size Test Passed!!! ---

--- Integrated Memory Controller Stress Test ---

Memory to be allocated = 1048576 byte

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed!!! ---

Integrated Memory Controller Stress Test Passed!!!

End Time: Fri Feb 12 17:12:12 2016

Total Time: seconds: 0

--------------------------------------------------------------------

PCH Test

Module Version: 1.0.9.64b.W

Start Time: Fri Feb 12...

Anonymous
Not applicable
9,618 Views

Hi mR.TaLhA,

The processor passed the test. I didn't see any issue on your system.

My advice will be: Get into the BIOS if it is possible and reset the settings. Then, go to Windows®, device manager and uninstall and delete the current driver. Go to Hewlett Packard support website and download and install the latest graphics driver for Windows® 7 64bit. If it don't work, try with our generic driver.

Intel® HD Graphics Driver for Windows* 7/8-64-bit

https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit Download Intel® HD Graphics Driver for Windows* 7/8-64-bit

If problem continues, I suggest you to get in touch with Hewlett Packard*, your pc requires a local maintenance or repair.

Regards,

 

Mike C
TKhiz
Beginner
9,618 Views

Hi Mike !

It did not work too. I have checked my laptop by Compsi Company for maintenance they said I have to replace the motherboard but as you saw there was no issue with the system. If I perform Factory Reset or Reinstall Windows 7, will it solve my problem. One more thing my laptop fan creates much noise when I use any kind of software, play audio / video. Suggest ?

Anonymous
Not applicable
9,618 Views

Hi mR.TaLhA,

It is hard to tell you if Windows® 7 re-installation will solve the issue. We need to try it as troubleshooting. Fan noise issue might be a problem of driver, BIOS or defective hardware.

Let's try to narrow down the issue with the operating system re-installation, BIOS and drivers from your laptop manufacturer website.

Regards,

 

Miguel C

Bharatbhai
Beginner
4,101 Views

intel hd graphics family

AlHill
Super User
4,096 Views

@Bharatbhai   This thread is from 2016.  Start a new thread for yourself, with a lot more information.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

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