Intel(R) UHD Graphics 630 Wireframe Line Test Abnormal Exit

[iremgirgin]

Hello,

 I use Dellxps15 9570. My computer screen is keep having glitches. I did a full test and  it has an error that said:

Intel(R) UHD Graphics 630

Wireframe Line Test

Abnormal Exit

I updated my drivers from intel's site.

Please help me to fix it. My warranity time is expired so they are not giving me technical support through phoen and my online classes start and if  I give it to technocal service they said it will takw 4-6 weeks for them to give it back. I have online classes please help me with this issue.

Thank you...

[Maria_R_Intel]

Hello iremgirgin,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

• When did the glitches start? (after an update, driver, Windows*, etc)
• What is the specific test you ran? (Provide screenshots)
• Provide screenshots or a video to see the behavior.

Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

 Hello iremgirgin,

Were you able to check the previous post and gather the information requested?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[iremgirgin]

Hello again,

I did updates from Intel's page and now I din't get the error. However glitches are continuing.  I used HDMI cable to transfer it to the TV and problems did not occured there. Do you think it is because flexy cable or i=can it still be a sotware problem. I am trying to insert a video to show how glitches happen. However insert photo button doesn't work for me. I can send it to someones email.

[Maria_R_Intel]

 Hello iremgirgin,

Thank you for the information.

I will send you an email. We expect your response soon.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hi!

Did you receive the email?

Let me know if you need more assistance. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

 Hello iremgirgin,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician