Intel(R) UHD Graphics 770 driver update related

[hylim]

hello.
My computer specs are:

Specifications: 1. Intel(R) UHD Graphics 770
2. Windows 10 LTSC 2019 (1809)
3. i5-12th generation 12500
4. Graphics driver version: 30.0.101.1273 Released 2022.1.14.

When I insert an mp4 file into PowerPoint and play the video, it does not play.
Installing the latest driver from Intel's site will solve the problem.
However, if you update the driver in Device Manager, it will be rolled back to the previous version.

We hope that the latest version will be reflected in the update.
thank you

[hylim]

I am revisiting the details of a previous post.
I will upload the results from the Intel System Support Utility shortly.

Hello,

Here are the specifications of my computer:

Intel(R) UHD Graphics 770

Windows 10 LTSC 2019 (1809)

Intel Core i5-12500 (12th generation)

Graphics driver version: 30.0.101.1273, released on January 14, 2022

When I insert an MP4 file into PowerPoint and attempt to play the video, it does not function properly. I was able to resolve this issue by downloading and installing the latest driver from the Intel website. However, if I use Windows Device Manager to update the graphics driver, it reverts to an older version, which causes the video playback issue to return. I would be grateful if the latest Intel driver could be included in the Windows Update catalog to prevent this rollback.

Thank you very much for your attention to this matter.

[hylim]

I've attached  the results from the System Support Utility.

Thank you.

[Earl_Intel]

Hi hylim,

Thank you for posting in the communities!

Upon checking on your concern, seems like after downloading the latest driver, the previous one is still installed on your system that's why when you update the drivers on your device manager, its rolling back to the previous one.

Try performing Display Driver Uninstaller and then install the latest graphics drivers, kindly check the link below:

• How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
• Intel® Arc™ & Iris® Xe Graphics - Windows*

Let me know if resolved the issue.

Best regards,

Earl E.

Intel Customer Support Technician.

[Earl_Intel]

Hi hylim,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician.

[Earl_Intel]

Hi hylim,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician.