Intel (R) UHD Graphics version 26.20.200.7926 Graphics card stops working when windows 11 does updat

[SWEDE]

When windows 11 updates my video driver goes crazy with screen flickering.  Have to hook up to tv screen thru HDMI cable.  Have had to pay to have driver uninstalled and reinstalled.  Any suggestions

[JohnM_Intel]

Hello SWEDE,

Thank you for raising this concern via the intel community, and to answer your issue, updating your Windows 11 is the cause why the drivers fail, because the system is requiring their OEM driver to be in use.

If ever this issue happens in the future, what you need to do is follow the steps below on Clean Installation of Intel® Graphics Drivers in Windows*:

Identify and Download the Graphics Driver

1. Open the Device Manager using the steps provided for your operating system:

• Windows 11*/10*/8.1*: Right-click the Windows Start button. Select Device Manager.
• Windows 7*: Click Windows Start, click Run, and type devmgmt.ms.

1. Expand the Display Adapters section.
2. Identify the Intel Graphics device among the options listed.
3. Access Download Center, search for the Intel® Graphics model identified in step 3 using the Search box located in the top-right corner.
4. Select the driver from the list that is designated for the operating system (Windows 11/10, 8.1, or 7).
5. Download the .exe file.

Execute a Clean Installation During Driver Installation

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to execute a clean installation.
   1. A clean installation removes all old drivers and restores Intel settings to the default value.
4. Click Start to begin the install.
5. Reboot the system if prompted.

If the above method cannot resolve the issue, try to use Display Driver Uninstaller to uninstall the graphics driver first; refer to:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

If you do not see the Execute a clean installation checkbox during the driver installation, follow the steps below to perform a manual clean installation.

Uninstall and Install the Graphics Driver

1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
2. Go back to the Intel Graphics entry in the Device Manager.
3. Right-click Intel Graphics and click Uninstall.
4. In the device removal dialog box, check Delete the driver software for this device and click OK.
5. Restart the computer after the uninstallation is complete.
6. Open the Device Manager.
7. Expand the Display Adapters section again.
8. If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.
9. Reboot the computer when prompted.

If the installation is unsuccessful with the .exe file, try installing the driver using the .zip file (if available):

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello SWEDE,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello SWEDE,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello SWEDE,

Apologize for the closing this thread I have sent you an email regarding the matter we discussed. Please check your inbox, and we can proceed with the next steps via email.

Regards,

John Sergio M.

Intel Customer Support Technician