Intel(R) UHD screen overlay & stuttering issues post win11 upgrade

[q4qual]

Hello community,

I hope someone will be able to help.

I recently upgraded my windows 10 to Windows 11 and am experiencing graphics overlay issues and screen stuttering within various non-native windows apps and my 2nd monitor shows freezes showing temporary ghost/negative images 

Hardware OS/Patch/details below

Details below:

Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz (2.11 GHz)

8.00 GB (7.78 GB usable)

64-bit operating system, x64-based processor

Windows 11 Pro 

25H2

26200.7840 Windows Feature Experience Pack 1000.26100.291.0

Graphics Driver details

Inter(R) UHD graphics

Driver date - 06/03/2025

Driver Version - 31.0.101.2135  ( attempted to roll back the driver version to pre windows 11,  and hence it is showing the older version, the issue persists in the latest version).

[Mike_Intel]

Hello q4qual,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the brand and model of your system?
2. Have you also tried to check if the system is compatible to Windows 11 before upgrading?
3. What are the troubleshooting steps that you tried before?
4. How did you update the Graphics driver?
5. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[q4qual]

Hi @Mike_Intel

Thanks for your reply, please find the requested details below.

1. What is the brand and model of your system?

HP Elitebook 840 G7 Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz (2.11 GHz) 8GB

2. Have you also tried to check if the system is compatible to Windows 11 before upgrading?

Yes, it was confirmed

3.What are the troubleshooting steps that you tried before?

1. Rollback the graphics driver version (where it did not have the stuttering/overlay issue in Win 10)

2. Windows DWM and screenoverlay FPS settings tweak - made no difference.

4.How did you update the Graphics driver?

Windows 11 auto updated. Post update issuYes, please see above

1. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

# SSU Scan Information
Scan Info:
Version:"4.3.2.0"
Date:"02/21/2026"
Time:"00:00:30.0169844"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"HP"
BIOS Mode:"Legacy"
BIOS Version/Date:"HP S70 Ver. 01.23.00 , 05/11/2025 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"6.78"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.2"
Sound Card:"Intel® Smart Sound Technology (Intel® SST)"
Sound Card:"Intel® Smart Sound Technology (Intel® SST)"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Intel(R) Display Audio"
Sound Card:"HP USB-C Dock Audio Headset"
Sound Card:"USB Audio Device"
System Manufacturer:"HP"
System Model:"HP EliteBook 840 G7 Notebook PC"
System SKU:"8PZ96AV"
System Type:"x64-based PC"
- "Displays"
- "HP Z22n"
Display Name:"HP Z22n"
Raw EDID:"00 FF FF FF FF FF FF 00 22 F0 81 32 01 01 01 01 02 1A 01 03 80 30 1B 78 2A EB F5 A6 56 51 9C 26 10 50 54 21 08 00 D1 C0 81 C0 A9 C0 95 00 B3 00 81 80 81 00 01 01 02 3A 80 18 71 38 2D 40 58 2C 45 00 DC 0C 11 00 00 1E 00 00 00 FD 00 32 3C 1E 50 11 00 0A 20 20 20 20 20 20 00 00 00 FC 00 48 50 20 5A 32 32 6E 0A 20 20 20 20 20 00 00 00 FF 00 36 43 4D 36 30 32 30 4A 46 50 0A 20 20 01 1D 02 03 19 B1 49 00 1F 04 13 03 02 12 11 01 67 03 0C 00 10 00 00 22 E2 00 2B 02 3A 80 18 71 38 2D 40 58 2C 45 00 DC 0C 11 00 00 1E 02 3A 80 D0 72 38 2D 40 58 2C 45 00 DC 0C 11 00 00 1E 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 87"
Serial Number:"6CM6020JFP"
- "Unknown Monitor"
Display Name:"Unknown Monitor"
Raw EDID:"00 FF FF FF FF FF FF 00 06 AF 8B 81 00 00 00 00 21 1D 01 04 95 1F 11 78 03 9B 85 92 56 59 90 29 20 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 14 37 80 B8 70 38 24 40 10 10 3E 00 35 AE 10 00 00 18 B8 24 80 B8 70 38 24 40 10 10 3E 00 35 AE 10 00 00 18 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02 00 10 48 FF 0F 3C 7D 49 0D 1B 7D 20 20 20 00 E4 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00"
Serial Number:"0"
- "Graphics"
Intel ® Graphics Driver Version:"27.20.100.8190"
- "Intel(R) UHD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics"
CoInstallers:"oem232.inf,iCML_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"128 MB"
Driver:"igdkmd64.sys"
Driver Date:"03/06/2025 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_ee473bb1b3cf1637\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.2135"
INF:"oem232.inf"
INF Section:"iCML_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ee473bb1b3cf1637\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ee473bb1b3cf1637\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ee473bb1b3cf1637\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ee473bb1b3cf1637\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_9B41&SUBSYS_8723103C&REV_02\3&11583659&2&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"3981 MB"
Video Processor:"Intel(R) UHD Graphics Family"
- "Management Engine"
- "vPro"
Intel Active Management technology (AMT):"Not Detected"
- "Memory"
Physical Memory (Available):"1.85 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.78 GB"
- "ChannelA"
Capacity:"8 GB"
Channel:"Bottom-Slot 1(left)"
Configured Clock Speed:"2667 MT/s"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Micron"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"4ATF1G64HZ-3G2E2"
Serial Number:"2C8027FE"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"S70 Ver. 01.23.00, HPQOEM - 0"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"11/05/2025 12:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"HP"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"8723"
Serial Number:"PJRZQ00WBEX5FO"
Status:"OK"
Version:"KBC Version 06.4E.00"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Intel(R) Wi-Fi 6 AX201 160MHz"
Access Point:
Authentication:
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6 AX201 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX201+160MHz"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Netwtw10.sys"
Driver Date:"06/02/2025 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"23.120.0.3"
Index:"0000"
INF:"oem184.inf"
INF Section:"Install_GEN_QSR_HrP2_201_AX_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"02/21/2026 03:23 PM"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"14:18:C3:2C:48:95"
Manufacturer:"Intel Corporation"
Net Connection ID:"WiFi"
NetCfgInstanceId:"{4228664E-FFCB-43CE-A536-87D7568E9308}"
Network Name:"WiFi"
Network Type:
PNP Device ID:"PCI\VEN_8086&DEV_02F0&SUBSYS_00748086&REV_00\3&11583659&2&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6 AX201 160MHz"
Profile:
Radio Type:
Receive Rate:
Service Name:"Netwtw10"
Signal Strength:
State:"disconnected"
Status:"Enabled"
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
Nested Network Virtualization:
QoS Packet Scheduler:
VirtualBox NDIS6 Bridged Networking Driver:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac/ax Wireless Mode:"4. 802.11ax (3)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Realtek USB GbE Family Controller #3"
Availability:"Running or Full Power"
Caption:"Realtek USB GbE Family Controller #3"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.1.254"
DHCP Enabled:"Yes"
DHCP Lease Expires:"02/22/2026 03:24 PM"
DHCP Lease Obtained:"02/21/2026 03:24 PM"
DHCP Server:"192.168.1.254"
Driver:"rtu53cx22x64.sys"
Driver Date:"02/06/2025 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\rtu53cx22x64.inf_amd64_86938786cbe3eb69\rtu53cx22x64.sys"
Driver Provider:"Realtek"
Driver Version:"1153.19.603.2025"
Index:"0003"
INF:"oem187.inf"
INF Section:"RTL8153x64_S5Wol.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.163"
IP Subnet:"255.255.255.0"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"02/21/2026 03:23 PM"
Location:"Port_#0004.Hub_#0003"
MAC Address:"14:CB:19:20:6C:D7"
Manufacturer:"Realtek"
Net Connection ID:"PCEthernet"
NetCfgInstanceId:"{0BF13FEE-3E43-4487-BB07-9601F133FCA8}"
PNP Device ID:"USB\VID_0BDA&PID_8153\000001"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek USB GbE Family Controller"
Service Name:"rtu53cx22x64"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
Nested Network Virtualization:
QoS Packet Scheduler:
VirtualBox NDIS6 Bridged Networking Driver:
- "Settings"
*EEE:Energy-Efficient Ethernet:"Enabled (1)"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*IdleRestriction:idle power down restriction:"No Restriction (0)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Enabled (1)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
BatteryModeLinkSpeed:Battery Mode Link Speed:"Not Speed Down (0)"
EnableAdaptiveLinkCap:Adaptive Link Speed:"Disabled (0)"
EnableExtraPowerSaving:Idle Power Saving:"Enabled (1)"
EnableExtraTransmissionParm:Miscellaneous Transfer Settings:"Enabled (1)"
PendingReceives:Receive URBs:"6 (6)"
PendingTransmits:Transmit URBs:"3 (3)"
ReceiveBufferLen:Receive Buffers:"37 (37)"
S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
TransmitBufferLen:Transmit Buffers:"37 (37)"
WakeOnLinkChange:Wake on link change:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Mozilla Firefox, Internet Explorer,11.1882, Microsoft Edge,145.0"
Locale:"United Kingdom"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"7.25 GB"
Physical Memory (Available):"1.85 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.78 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.26200 Build 26200.7840"
Virtual Memory (Available):"8.17 GB"
Virtual Memory (Total):"15.03 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5054156:"Update [1/8/2026]"
KB5066128:"Update [1/8/2026]"
KB5077181:"Security Update [2/11/2026]"
KB5077869:"Security Update [2/11/2026]"
- "Processor"
- "Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 142 Stepping 12"
- "Chipset Name":"Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+10210U+CPU+"
CPU Speed:"1.61 GHz"
Current Voltage:"6. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.26100.7705"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 256 KB"
Level 2 Cache:"4 x 1024 KB"
Level 3 Cache:"6 MB"
Load:"20%"
Manufacturer:"GenuineIntel"
Model:"142"
Name:"Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz"
Number of Cores:"4"
Number of Cores Enabled:"4"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000806EC"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"12"
Version:"Not Available"
- "Storage"
- "KXG60ZNV256G KIOXIA"
Capablities:"Random Access, Supports Writing"
Caption:"KXG60ZNV256G KIOXIA"
Cylinder - Total:"31130"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.26100.7705"
Error Code:"Device is working properly"
Firmware Revision:"AGHA4101"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"KXG60ZNV256G KIOXIA"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"2"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_KXG60ZNV256G_KIO\5&C4CD1C2&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"500103450"
Serial Number:"0000_0000_0000_0001_8CE3_8E03_0057_9E37."
Size:"238.47 GB"
Size – Available:"73.36 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"7938150"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Windows"
Serial Number:"D29B44B4"
Size:"237.53 GB"
Size – Available:"73.36 GB"
Status:"Not Available"
Volume Dirty:"No"
- "Samsung PSSD T5 EVO SCSI Disk Device"
Capablities:"Random Access, Supports Writing"
Caption:"Samsung PSSD T5 EVO SCSI Disk Device"
Cylinder - Total:"243201"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.26100.7705"
Error Code:"Device is working properly"
Firmware Revision:"0"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"Samsung PSSD T5 EVO SCSI Disk Device"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_PSSD_T5_EVO\A&27CECF97&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"1"
Sectors - Per Track:"63"
Sectors - Total:"3907024065"
Serial Number:"D076301X0JNMC7S00000"
Size:"1.82 TB"
Size – Available:"1.59 TB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"62016255"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"T5 EVO"
Serial Number:"8E769405"
Size:"1863.01 GB"
Size – Available:"1626.26 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

[Mike_Intel]

Hello q4qual,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[q4qual]

Thankyou,  and sorry about my late response.

[Mike_Intel]

Hello q4qual,

Thank you for the update.

Please try to install the latest driver using DDU method. Kindly refer to the link below for the steps and the direct link of the latest driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® 7th-10th Gen Processor Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[q4qual]

Thanks for the DDU utility link.
I reinstalled the latest driver after running DDU, am afraid it has not made any difference

I will send the screenshots and SSU logs later.

[Mike_Intel]

Hello q4qual,

Thank you for the update.

To isolate the issue, please try also the OEM driver from the laptop manufacturer.

Let me explain that there are 2 types of drivers. Intel generic and OEM driver from the manufacturer of the laptop. OEM laptop manufacturers can modify the controllers and to enable those modifications, they need to product their own drivers.

Here is the support link of your laptop: HP EliteBook 840 G7 Notebook PC - Specifications & Accessories | HP® Support

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[q4qual]

Hi @Mike_Intel

I did another DDU method and followed the HP OEM driver installation as suggested, am aftraid the process suggested does not work. The executable does not run.

I think it is worth adding that windows for some reason windows is automatically updating the graphics driver  to 

Inter(R) UHD graphics

Driver date - 06/03/2025

Driver Version - 31.0.101.2135

soon after DDU restart, and I made sure the update is done with network connectivty disabled and windows driver update is turned off via group policy and settings however, it keeps rolling back to the above version the moment network connectivity is back on.

I understand this is a known issue within wider community, i.e windows somehow keeps updating the Graphics drivers when connected to the internet, even with settings OFF.

Do you have any other suggestion in your playbook for me to try?

[Mike_Intel]

Hello q4qual,

Thank you for the update.

Let me check, have you tried to connect an external monitor to check if the external monitor will have the same issue?

You can try this test to check if this is a hardware issue or not.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[q4qual]

Issue is persistant and tested to reproduce with both inbuilt dispay and external monitor connected via an usb-c doc and direct connection via laptop's HDMI port.

As it appears, this is a known issue post win 11 upgrade, am not sure who takes accountablity

a) OS Vendor - Microsoft

b) Hardware vendor - HP

c) Graphics chip - Intel

and please could you check you knowledge articles to see if there are an windows DWM.exe settings tweak available for this driver? I suspect it is the display buffers that is causing this image ghosting?

[Mike_Intel]

Hello q4qual,

Thank you for the update.

Generally, if this issue is found on the laptop's website. You can further check with them since they are the one who validates the compatibility of the OS. We have already tried Intel generic driver and OEM driver but still the same.

Regarding your inquiry about DWM.exe, this is the only link that I found: dwm.exe (Desktop Window Manager) Produces a Memory Leak with Drivers... but it does not have information on tweaking the driver. Technically speaking, the tweaking of the driver is done by the OEM manufacturer because they need a custom driver for the specification of their system. Intel generic driver is a default driver.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[HeroS_Intel]

Hi q4qual,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you.

If you have any other questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[q4qual]

Hello @HeroS_Intel @Mike_Intel 

Unfortunately none of the methods suggested works, including DWM tweaks.

The only option for me is to rollback the driver version to 2024 31.0.101.2130 for 7th-10th Gen Intel® Core™ Processor . which fixes the issues at least for now and hopefully it does not break with next windows update.

You may also note that DDU uninstaller tool and instructions is not try worthy as there is known issue with windows update reverting to the the intel driver when internet connectivity is ON. I suspect this happens on PCs with an upgraded version of Windows 11. 

To circumvent this, in my case I had to make Group policy edit and windows registry changes to disable auto-driver update and uninstall and remove the driver files via windows control panel.

[Mike_Intel]

Hi q4qual,

Thank you for the update.

Since you are now going for the next update, let me ask if you still have any clarifications regarding this thread?

If you have any other questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hi q4qual,

I hope this message finds you well. 

I am just making a follow up to check if still have questions regarding this thread.

If you have any other questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[q4qual]

Hi,<br><br>Thanks for your message.<br>The issue still persists <br>I also think it is certain windows application types that triggers this change of state of the driver and the active display state buffer.<br><br>In my case, I suspect it is the popular desktop P2P messaging application from Meta that is causing it after a message notification pop-up is displayed. From that point, the computer screen enters this negative window display mode unless I consciously disable at startup

[Mike_Intel]

Hi q4qual,

Thank you for the update.

I just want to clarify, if you disable the p2p messaging app in start up. Are you still having this issue?

Or please tell me, if the p2p messaging app is uninstalled, are you getting a smooth display?

If you have any other questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hi q4qual,

I hope you are having a good day.

I am just checking if you still have clarifications regarding this thread.

If you have any other questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ArchieD_Intel]

Hi q4qual,

I would like to inform you that since the graphics driver troubleshooting steps (driver updates, rollbacks, DDU reinstalls) didn't resolve the issue and the problem only occurs when this specific third-party application is running.

This indicates the issue lies with how the P2P messaging application interacts with the display system, not with Intel's graphics drivers. Therefore, the app developer (Meta) needs to investigate and fix the compatibility issue between their application and the Windows 11 display environment. 

I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Engineer