Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
18276 Discussions

Intel Serial IO - LiveKernelEvent 141

Rennit
Beginner
1,311 Views

I downloaded and installed an automatic update this morning, which installed the following things onto my pc:

  • Intel Graphics Driver
  • Intel Rapid Storage Technology
  • Intel Management Engine Components
  • Intel Serial IO
  • Intel Optane Memory

Since that update, my computer has been crashing whenever I start a video or open a game.  The computer stays on but no output is sent to the monitors. This is the message I get from my reliability monitor:

Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff8e86d9aed010
Parameter 2: fffff80449132100
Parameter 3: 0
Parameter 4: 844
OS version: 10_0_19042
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033

I haven't got an error like this before, only after I have installed this intel update.

Is this a known issue? Are there any fixes?

0 Kudos
8 Replies
AlHill
Super User
1,306 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

 

Rennit
Beginner
1,300 Views

Thanks - here's that log.

 

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"01/15/2021"
Time:"00:00:28.3297084"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Alienware"
BIOS Mode:"UEFI"
BIOS Version/Date:"Alienware 1.0.22 , 09/06/2020 12:00 AM"
CD or DVD:"PLDS DVD+-RW DU-8A5LH"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.1"
Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"
Sound Card:"Realtek Audio"
Sound Card:"USB Audio Device"
Sound Card:"Intel(R) Display Audio"
Sound Card:"NVIDIA High Definition Audio"
Sound Card:"USB Audio Device"
Sound Card:"Virtual Desktop Audio"
System Manufacturer:"Alienware"
System Model:"Alienware Aurora R7"
System SKU:"0858"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"1.7.86.0"
- "Intel(R) UHD Graphics 630"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics 630"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics+630"
CoInstallers:"oem19.inf,iCFL_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"09/25/2019 01:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\ki133889.inf_amd64_b4f1426b0a27dd87\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"26.20.100.7263"
INF:"oem19.inf"
INF Section:"iCFL_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\ki133889.inf_amd64_b4f1426b0a27dd87\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki133889.inf_amd64_b4f1426b0a27dd87\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki133889.inf_amd64_b4f1426b0a27dd87\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki133889.inf_amd64_b4f1426b0a27dd87\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_3E92&SUBSYS_08581028&REV_00\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"0 Hz"
Refresh Rate - Minimum:"Not Available"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"
- "NVIDIA GeForce GTX 1080"
Adapter Compatibility:"NVIDIA"
Adapter DAC Type:"Integrated RAMDAC"
Adapter RAM:"4.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
Caption:"NVIDIA GeForce GTX 1080"
CoInstallers:"oem5.inf,Section025,Integrated RAMDAC,GeForce GTX 1080"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"nvlddmkm.sys"
Driver Date:"12/31/2020 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nvddi.inf_amd64_86fdd9d4eb35d294\nvlddmkm.sys"
Driver Provider:"NVIDIA"
Driver Version:"27.21.14.6109"
INF:"oem5.inf"
INF Section:"Section025"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_86fdd9d4eb35d294\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_86fdd9d4eb35d294\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_86fdd9d4eb35d294\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_86fdd9d4eb35d294\nvldumdx.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 1, device 0, function 0"
Manufacturer:"NVIDIA"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_10DE&DEV_1B80&SUBSYS_33661028&REV_A1\4&8B2789A&0&0008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"29 Hz"
Resolution:"3840 X 2160"
Scan Mode:"Noninterlaced"
Service Name:"nvlddmkm"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"GeForce GTX 1080"
- "Memory"
Physical Memory (Available):"8.69 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.82 GB"
- "ChannelA-DIMM1"
Capacity:"8 GB"
Channel:"ChannelA-DIMM1"
Configured Clock Speed:"2666 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First position"
Manufacturer:"00002C0F0000"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"8ATF1G64AZ-2G6E1"
Serial Number:"1D0060C7"
Status:"Not Available"
Type:"Not Available"
- "ChannelB-DIMM1"
Capacity:"8 GB"
Channel:"ChannelB-DIMM1"
Configured Clock Speed:"2666 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Second position"
Manufacturer:"00002C0F0000"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"8ATF1G64AZ-2G6E1"
Serial Number:"1D00616A"
Status:"Not Available"
Type:"Not Available"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"1.0.22, ALWARE - 1072009"
Caption:"Motherboard"
- "Chipset":"Intel(R)"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword="
Date:"06/09/2020 01:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Alienware"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"0VDT73"
Serial Number:".JRWGBS2.CNPE10087307U4."
Status:"OK"
Version:"A00"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.1"
Index:"0005"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/15/2021 02:54 PM"
Location:"Not Available"
MAC Address:"D8:9C:67:B6:BC:7C"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{15F96810-1255-4A46-A79A-0391DCD6332D}"
Number of VLANs:"0"
PNP Device ID:"BTH\MS_BTHPAN\6&2583A3FB&2&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Killer E2500 Gigabit Ethernet Controller"
Availability:"Running or Full Power"
Caption:"Killer E2500 Gigabit Ethernet Controller"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.1.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"01/16/2021 02:54 AM"
DHCP Lease Obtained:"01/15/2021 02:54 PM"
DHCP Server:"192.168.1.1"
Driver:"e2xw10x64.sys"
Driver Date:"01/14/2020 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\e2xw10x64.sys"
Driver Provider:"Rivet Networks"
Driver Version:"9.0.0.50"
Index:"0001"
INF:"oem41.inf"
INF Section:"RIVET.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.158;fe80::2198:cb8f:dfd7:4ca2"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/15/2021 02:54 PM"
Location:"PCI bus 5, device 0, function 0"
MAC Address:"B8:85:84:9D:C6:A2"
Manufacturer:"Rivet Networks"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{48AF6A6F-E3EC-4A61-92A5-6A332E635B00}"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_1969&DEV_E0B1&SUBSYS_08581028&REV_10\4&14C9B006&0&00E3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Killer E2500 Gigabit Ethernet Controller"
Service Name:"e2xw10x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*EEE:Energy Efficient Ethernet:"Enabled (1)"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV1IPv4:Large Send Offload (IPv4):"Enabled (1)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*NumRssQueues:Maximum Number of RSS Queues:"2 RSS Queues (2)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*ReceiveBuffers:Receive Buffers:"1024 (1024)"
*RSS:Receive Side Scaling:"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"1024 (1024)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on magic packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
Ecma:ECMA:"Disabled (0)"
Ioac_SwoiSupported:SWOI:"Disabled (0)"
MaxInterrupt:Max IRQ per Second:"10000 (10000)"
ShutdownWake:Shutdown Wake Up:"Enabled (1)"
VLanID:VLAN ID:"0 (0)"
- "Qualcomm QCA61x4A 802.11ac Wireless Adapter"
Access Point:
Authentication:
Availability:"Running or Full Power"
Caption:"Qualcomm QCA61x4A 802.11ac Wireless Adapter"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Qcamain10x64.sys"
Driver Date:"06/14/2020 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Qcamain10x64.sys"
Driver Provider:"Qualcomm Communications Inc."
Driver Version:"12.0.0.953"
Index:"0002"
INF:"oem27.inf"
INF Section:"ATHR_DEV_OS63_988x_DE_NFA344A.ndi.NTamd64"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/15/2021 02:54 PM"
Location:"PCI bus 4, device 0, function 0"
MAC Address:"D8:9C:67:B6:BC:7B"
Manufacturer:"Qualcomm Communications Inc."
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{6B1EE24D-E235-4750-AF91-A52D0F03B5CA}"
Network Name:"Wi-Fi"
Network Type:
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_168C&DEV_003E&SUBSYS_03101028&REV_32\4&2A38F879&0&00E2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Qualcomm QCA61x4A 802.11ac Wireless Adapter"
Profile:
Radio Type:
Receive Rate:
Service Name:"Qcamain10x64"
Signal Strength:
State:"disconnected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
D0PCEnable:D0 PacketCoalescing:"Disable (0)"
roamPolicy:Roaming aggressiveness:"3.Medium (3)"
smpsDynamic:Dynamic MIMO Power Save:"Disable (0)"
StaPreferredBand:Preferred Band:"1 - No Preference (1)"
StaWirelessMode:Wireless Mode:"12 - 11 a/b/g/n/ac (12)"
- "TunnelBear Adapter V9"
Availability:"Running or Full Power"
Caption:"TunnelBear Adapter V9"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"tap-tb-0901.sys"
Driver Date:"07/02/2012 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\tap-tb-0901.sys"
Driver Provider:"TunnelBear Provider V9"
Driver Version:"9.0.0.9"
Index:"0003"
INF:"oem2.inf"
INF Section:"tap-tb-0901.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/15/2021 02:54 PM"
Location:"Not Available"
MAC Address:"00:FF:1F:A6:62:1E"
Manufacturer:"TunnelBear Provider V9"
Media Type:
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{1FA6621E-B28C-4CEF-AC2D-D6384E7F7CBE}"
Number of VLANs:"0"
PNP Device ID:"ROOT\NET\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"TunnelBear Adapter V9"
Service Name:"tap-tb-0901"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
AllowNonAdmin:Non-Admin Access:"Allowed (1)"
MediaStatus:Media Status:"Application Controlled (0)"
MTU:MTU:"1500 (1500)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Google Chrome,87.0, Internet Explorer,11.630"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Home"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"3.38 GB"
Physical Memory (Available):"8.70 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.82 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.19042 Build 19042"
Virtual Memory (Available):"9.45 GB"
Virtual Memory (Total):"19.19 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB4562830:"Update [1/15/2021]"
KB4580325:"Security Update [1/15/2021]"
KB4586876:"Update [1/15/2021]"
KB4598242:"Security Update [1/15/2021]"
KB4598481:"Security Update [1/15/2021]"
- "Processor"
- "Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 158 Stepping 10"
- "Chipset Name":"Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+8700+CPU+"
CPU Speed:"3.19 GHz"
Current Voltage:"9. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.546"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"6 x 384 KB"
Level 2 Cache:"6 x 1536 KB"
Level 3 Cache:"12 MB"
Load:"3%"
Manufacturer:"GenuineIntel"
Model:"158"
Name:"Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz"
Number of Cores:"6"
Number of Cores Enabled:"6"
Number of Logical Processors:"12"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000906EA"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"10"
Version:"Not Available"
- "Storage"
- "PM981 NVMe Samsung 256GB"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"PM981 NVMe Samsung 256GB"
Cylinder - Total:"31130"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.19041.1"
Error Code:"Device is working properly"
Firmware Revision:"EXD71D1Q"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"PM981 NVMe Samsung 256GB"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"5"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_PM981_NVME_SAMSU\4&1E9352CD&0&030000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"3"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"500103450"
Serial Number:"3434_3330_4B98_9695_0025_3841_0000_0001."
Size:"238.47 GB"
Size – Available:"49.00 GB"
SMART Attributes:"Self-Test: 0 minutes, OK, Short Self-Test: 0 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"7938150"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"OS"
Serial Number:"92DAD0D2"
Size:"219.75 GB"
Size – Available:"49.01 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"0"
0x09 Power-On Hours:7171:"0"
0x0C Power Cycle Count:1028:"0"
0xAE Power-off Retract Count:17:"0"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:35° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"19"
0xE8 Available Reserved Space:0:"50"
0xF1 Total LBAs Written:27552547:"0"
0xF2 Total LBAs Read:43792663:"0"
...#SSU#...

Rennit
Beginner
1,298 Views

... and as attachment

Rennit
Beginner
1,275 Views

UPDATE:

The problem doesn't seem to be limited only to graphics. All kinds of applications are now crashing after the recent intel update. They include: Microsoft WWA Host and the Thermal Controller. My computer has run absolutely perfectly up until this update, and now I am getting problems left right and centre. 

Stefan3D
Honored Contributor II
1,239 Views

These random drivers came via Windows update, right?
I had the same issue last month.

Check out:

How to temporarily prevent a driver update from reinstalling in Windows 10


BTW:
4 out of 5 drivers mentioned in OP are missing in SSU report.
Looks like there is room for improvement in this tool...

Rennit
Beginner
1,235 Views

Yes - I don't even have Optane memory so I have no idea why it would install these...

Alberto_Sykes
Employee
1,196 Views

Rennit, Thank you for posting in the Intel® Communities Support.

Stefan3D, Thank you for your comments.

 

I just wanted to check if the problem about the computer crashing still persists and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_Sykes
Employee
1,176 Views

Hello Rennit, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician



Reply