Intel UHD 630 Driver Causing Reboot Loop on Windows 11 (ASUS ROG Strix GL504)

[DrStrix]

Dear Intel Support Team,

I am experiencing a critical issue with the Intel UHD Graphics 630 driver on my laptop. My device is an ASUS ROG Strix GL504, running Windows 11 (Family edition), and equipped with both Intel UHD 630 and NVIDIA RTX 2060 graphics.

Whenever I install or enable the Intel UHD 630 graphics driver (including the latest version: gfx_win_101.6854), my system enters a reboot loop. The screen flickers, the laptop restarts multiple times, and it only becomes stable when I completely disable the Intel GPU from the Device Manager.

I’ve confirmed that the issue is directly related to the Intel driver, as uninstalling it resolves the problem immediately. I’ve also attempted clean installations, tried Safe Mode, and rolled back to older drivers, but the reboot behavior persists with any Intel driver newer than v26.20.100.8141.

Could you please assist with:

1. Clarifying whether this is a known compatibility issue with Windows 11 and Intel UHD 630.


2. Suggesting any stable driver version or workaround to keep the Intel GPU functional without system instability.


3. Confirming if there are any plans to address this issue in future driver updates.



Thank you for your support.

[RandyT_Intel]

Hi @DrStrix,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Is there any physical damage to the system? 
• What troubleshooting steps have you tried so far aside from disabling the iGPU? 
• Have you noticed any signs of overheating in the system? 

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[DrStrix]

Hi Randy,

Thank you for your prompt response and willingness to assist.

Please find my responses to your questions below:

1. SSU Log Report:
Is attached in the reply below.

2. When did the issue first occur?
The issue started intermittently several months ago. However, it became persistent and more severe after a suspected electrical issue on the motherboard.

3. Any software or hardware changes recently?
No major software changes recently, except for driver installations and updates.
I had tried updating and reinstalling both Intel and NVIDIA graphics drivers. No physical hardware changes were made.

4. Any physical damage to the system?
No visible physical damage. However, enabling the Intel GPU causes the system to immediately restart.

5. Troubleshooting steps tried (aside from disabling iGPU):

• Clean uninstall of Intel Graphics drivers using DDU and Device Manager.

• Attempted reinstall of several Intel drivers, including version 101.6854.

• Resetting BIOS settings to default.

• Updating BIOS to latest available version from ASUS support.

• Trying Safe Mode and Clean Boot.

• Attempted to run the system with only the NVIDIA RTX 2060 GPU enabled.

• Booted into Linux live environment to test stability (same issue occurs when iGPU is active).
  
  

  6. Signs of overheating?
  No signs of overheating. System temps appear normal and the cooling system works as expected.
  
  

  Given that the issue seems to trigger a hard reboot the moment the Intel GPU is enabled,

  I’m open to any further diagnostic steps or firmware tools you may suggest.

  Thanks again for your support.

[RandyT_Intel]

Hi @DrStrix,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[DrStrix]

Hi Randy,

Good day.

I’ve replied to your previous message and provided the information you requested. Thank you for your support and assistance.

I would also like to add that the sound system on the laptop is currently not working. The Intel Realtek audio card is no longer showing in Device Manager, and there’s no sound coming from the laptop. The Windows audio troubleshooter is not available, and it shows “No audio output device is installed.”

So basically, the entire sound system has stopped working — no sound through speakers or headphones. Please advise if this could be related to the previous issue, or if it indicates hardware damage.

Looking forward to your guidance.

[RandyT_Intel]

Hi @DrStrix,

To further investigate, I kindly ask you to provide additional information:

• Are there any error messages displayed when the system reboots?
• Did the issue begin after installing the latest graphics driver, or is there a specific activity that triggers it?
• Have you contacted ASUS regarding this issue?

In addition to gathering this information, please perform the following troubleshooting steps:

• Update your graphics driver using the ASUS website, as the driver is customized for your computer. The version is V25.21.14.1788 for Windows 11 and 25.20.100.6374 for Windows 10. You can find the driver here: ASUS Driver Download.
• If the issue persists, update the graphics driver using our generic driver to version 31.0.101.2135. Ensure a clean installation, as this is the correct driver for your graphics card.
• For any audio issues, update the Realtek driver using the ASUS website.

Let me know the results after performing these steps, and feel free to reach out with any additional questions or concerns. I am here to assist you.

Please note that this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @DrStrix,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @DrStrix,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,  

Randy T.  

Intel Customer Support Technician