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Intel UHD 630 visual artifacts on Windows 10/11 64-bits

jdshvbjhd
Beginner
4,248 Views

Good day everyone.
Please help, there are artifacts in the built-in graphics processor. They disappear only when you turn off the device or roll back the driver to the standard one - Microsoft Basic Video Adapter.

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11 Replies
Steven_Intel
Moderator
4,183 Views

Hello jdshvbjhd,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® UHD Graphics 630, I will be glad to assist you.


In order to better assist you, please perform the following steps:



Let me know of the outcome.


Best regards,


Steven G.

Intel Customer Support Technician.


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jdshvbjhd
Beginner
4,176 Views

Dear Steven.

Thank you for help me and sorry by my bad English.

https://fex.net/s/ddfc7zl

in this link video where I go on Your step, but I already do this steps early.

And this windows 10 is clear and downloading from official site.

This arteffacts on screen only with this driver. Early I trying install driver ver. 27, but this don`t help my.

Now screen work only on nvidia and cpu.

Please help me, thank you

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Steven_Intel
Moderator
4,112 Views

Many thanks for your detailed response.


I would like to investigate more about this. In order to do so, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Best regards,


Steven G.

Intel Customer Support Technician.


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jdshvbjhd
Beginner
4,094 Views

Dear Steven, thank you for helping.

drop 2 files: 1 without uhd 630 - turn off, 2 with uhd 630 - turn on.

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Steven_Intel
Moderator
3,973 Views

Thank you for the information provided.


By any chance, could you please try the latest graphics driver version recommended by Asus (25.20.100.6446)? You can download it from here https://www.asus.com/es/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-fx504/helpdesk_knowledge/?model2Name=ASUS-TUF-Gaming-FX504


Please try it and let me know if the issue is also triggered with those drivers.


Best regards,


Steven G.

Intel Customer Support Technician.


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jdshvbjhd
Beginner
3,943 Views

Dear Steven, I try to use this driver, but this not help me.

I really don`t know what doing for fix this.

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Steven_Intel
Moderator
3,903 Views

Many thanks for your response.


I will work on this issue and as son as I have an update, I will let you know.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
3,837 Views

Hello jdshvbjhd,


Thank you for your patience on this matter.


Considering that the issue occurs with both Intel generic and OEM graphics, this could be more related to a hardware issue. Could you please confirm if the same issue happens with an external monitor/TV connected via HDMI and with the drivers installed?


As well, since your PC has dual graphics, what happens if you disable the NVIDIA GeForce GTX 1050 and use only the Intel integrated Graphics with the drivers installed?


Best regards,


Steven G.

Intel Customer Support Technician.


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jdshvbjhd
Beginner
3,645 Views

https://fex.net/s/e1bod7o

 

Hello Steven.

I did all than you wrote. in link video how i do this.

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Steven_Intel
Moderator
3,550 Views

Many thanks for performing those steps.


I will work on thos issue, as soon as I have an update, I will let you know.


Best regards,


Steven G.

Intel Customer Support Technician.



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Steven_Intel
Moderator
3,253 Views

Hello jdshvbjhd,


Based on the issue and troubleshooting steps performed, it seems this is more related to a possible hardware issue. Our best recommendation is to contact the laptop manufacturer (OEM) for further assistance.


Contact OEM: https://www.intel.com/content/www/us/en/support/contact-intel.html?tab=system-manufacturers


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Best regards,


Steven G.

Intel Customer Support Technician.


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