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Intel UHD Graphics 620 doesnt work

iceonmyneeeck
Beginner
792 Views

HP ProBook 440 G5. Videocard Intel UHD Graphics 620 isnt started. Drivers are new.

Возникла проблема с запуском устройства PCI\VEN_8086&DEV_5917&SUBSYS_837B103C&REV_07\3&11583659&0&10.

Имя драйвера: oem9.inf
GUID класса: {4d36e968-e325-11ce-bfc1-08002be10318}
Служба: igfx
Нижние фильтры:
Верхние фильтры:
Проблема: 0x0
Состояние проблемы: 0xC00000E5

Added SSU log.

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4 Replies
LeonWaksman
Super User
777 Views

In laptop you should download and install drivers from the HP site, rather than generic drivers form Intel.  I understand that in addition to the Intel Integrated Graphics, your laptops has Discrete NVIDIA GeForce 930MX graphics chip. So, in order to use it, you need to install both drivers - the one for Intel UHD Graphics 620 and the second for NVIDIA. All drivers you can download, using HP Utility.

Before installing drivers from HP, uninstall currently installed Graphics Driver, reboot your laptop and then continue with the installation.

 

Leon

 

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iceonmyneeeck
Beginner
772 Views

I have no 930MX in my laptop. Where did you get this information about it?

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LeonWaksman
Super User
755 Views

Could be that NVIDIA is an option that you don't have but it is mentioned  in:

Specification on page 5 

 

you have also driver for NVIDIA on the HP Download page:

 

NvidiaDriver.png

 

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iceonmyneeeck
Beginner
753 Views

Im installed drivers from developer site, but  it still doesnt launch.

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