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Intel UHD Graphics 630 Not working

Parciwal
Beginner
2,851 Views

I am trying to get a second screen working with my Setup. I have tu use the Internal Graphics Chip because my Graphics Card doesn't have the right Connection (HDMI, need DVI)- I know there are adapters but I am trying to avoid it if possible, since getting this wo work would also mean, that the Monitors are seperate and don't influence each others performance. I have downloaded the driver through the Intel Driver and Support Assistant, but it isn't Working. In the Device Manager, it is showing up, but it gives a few Errors. I have enabled IGPU Multi-Monitor already.

 

Specs:

Asrock B365 Pro4-F

Intel Core I7-9700

with Intel(R) UHD Graphics 930

Nvidia GeForce RTX3050

 

Events from device manager in File. (In german)

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AlHill
Super User
2,849 Views

Is your internal graphics enabled in the bios?

Does the bios allow both internal and add-in graphics to be used concurrently?

Is your bios updated?

 

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

 

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Parciwal
Beginner
2,848 Views

1. As far as I know.

2. Yes I enabled that already, it should be working ( That is what i meant by IGPU Multi-Monitor)

3. Probably, haven't had problems so far, I'll look.

4. I have the Intel System Support Utility already. It downloaded the Driver that caused the Graphics Card to show up in the First place in the Device Manager. I can only save it to an Html, which I cant Attatch. I have attatched it as pdf.

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Parciwal
Beginner
2,847 Views

BIOS is up to date (newest version from 2019)

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AlHill
Super User
2,834 Views

Remove the add-in card and use on the processor graphics as a test.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Parciwal
Beginner
2,829 Views

Didn't work, and now I can't access The BIOS because the Mainboard tries to show it on the internal graphics.

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AlHill
Super User
2,825 Views

Then contact asrock, as it is their bios that is the issue.

 

Or, put your nvidia back in.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

 

 

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Parciwal
Beginner
2,822 Views

I don't believe that. That I can't access, BIOs, yes, but not the internal graphics. Windows gives an error through the device manager (in the first txt) that says that further installation is need. Something seems to be missing or just plain wrong and I don't know what it could be.

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AlHill
Super User
2,820 Views

Ok, what do you propose?

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Parciwal
Beginner
2,819 Views

Did you look at the events from the first txt?

If no, do so

If yes, can you tell me what it is trying to get before it got deleted?

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Jean_Intel
Employee
2,654 Views

Hello Parciwal,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

Intel does not recommend using any kind of adapters and can not guarantee 3rd party products/adapters will work as expected. However, you can try the following to resolve the issue:

  • Use straight connections with no video adapters/dongles in between, if possible.
  • Try different monitors and display cables. You can try connecting the monitor you connect in your graphics card, and connect it to a graphics port in your motherboard. This would help us discard a possible hardware issue with the integrated graphics.
  • If the issue is with the DVI port, use a different video output like HDMI, VGA, or DisplayPort* depending on the motherboard output options.
  • Contact your system manufacturer to check if there is a graphics driver update available for your system. Please note that there are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM)

 

Best regards,

Jean O.

Intel Customer Support Technician


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Parciwal
Beginner
2,628 Views
1. I only used straight cable connections
2. I tried two different displays one with DVI one with HDMI
3. On the website of the Manufacturer (Asrock) there are no graphics drivers, only audio and some other. I downloaded one tht was mire general purpose, from what the name said, but that didn't work
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Jean_Intel
Employee
2,609 Views

Hello Parciwal,

 

We appreciate the information you have shared.

 

Since the OEM website does not contain any graphics driver update, we recommend you install our latest version available for your processor. Currently, the latest driver is version 31.0.101.2125. You should perform a clean driver installation to eliminate all previous driver versions that could still be installed in your system. Corrupted files from previous installations of drivers can linger on a system, which can cause driver updates to not work as expected.

 

However, since you mentioned the issue remains in the BIOS menu, we recommend you update the BIOS version available on the ASRock website. We understand that you have installed the version from 2019; however, there is a new BETA version available, 1.31. You should consult ASRock support if you require further instructions about how to update the driver.

 

We also want to suggest trying the Intel® Processor Diagnostic Tool to discard the possibility of a hardware issue with the processor. It does an overall test on the unit and will perform a stress test in both the CPU and integrated GPU, and if it passes the test, it means it is working correctly.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
2,552 Views

Hello Parciwal,


We wanted to confirm if you were able to try the recommendation in our previous post: clean driver installation, BIOS update, and run the IPDT software.


Let us know if you require further assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
2,517 Views

Hello Parciwal,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O.

Intel Customer Support Technician.


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truthy
Beginner
525 Views

I found this problem also and fixed it by going to SETTINGS... not control panel... or right click the desktop and go to Display properies. In this screen go to Adavnced settings. make sure you select the external monitor which should show as connected. Next scroll down to refresh rate. Take it doen from 59.97 to 50 or 29.97 and it will probably start working again. It seems the HMDI port cant handle higher refresh rates for some reason. Hope this helps. This was for Windows 10 by the way.

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