Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
21804 Discussions

Intel UHD Graphics 630 failed test on Dell diagnostic tool

usmandell9570
Beginner
604 Views

Hi,

I have a dell xps 9570 laptop. There are couple of problems with this laptop. But recently, I found out that the Intel UHD graphics 630 failed test on Dell diagnostic tool. 

 

My screen also blink for a second when I am browsing. My 19v IC was damaged three times and It was repaired. I don't know what's the real problem with my laptop.

My Laptop had a bug which caused my laptop to stuck at 0.79ghz. After this bug was fixed, I don't know how it got fixed may be due to windows update. But the real problem started to happen that was the damage of 19v IC. 

 

Can anybody help me out to fix this problem? Also I want to mention that my Laptop was running exceptionally fast after I updated my windows through windows update. 

Capture.PNG

0 Kudos
3 Replies
DeancR_Intel
Moderator
502 Views

Hi usmandell9570,


Apologies for the delay in my response.


To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

 

You can find the download link here:

  1. Download and launch SSU.exe.
  2. Check the box for "Everything."
  • When the scanning is complete, click "Next."
  • Click "Save."
  • Please send the saved file to us.

This information will greatly assist us in diagnosing and addressing the specific concerns with your system. If you encounter any challenges during this process or have additional questions, please don't hesitate to let us know. We're here to help.


Best regards,

 

Dean R.

Intel Customer Support Technician


0 Kudos
DeancR_Intel
Moderator
457 Views

Hi usmandell9570,

 

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

 

Best regards,

 

Dean R.

Intel Customer Support Technician

 

0 Kudos
DeancR_Intel
Moderator
414 Views

Hi usmandell9570,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

 

Dean R.

Intel Customer Support Technician


0 Kudos
Reply