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Intel UHD Graphics 630

radiolog
Beginner
2,562 Views

HDMI port is working,  displayport is not working.  Does this has to do with a driver update?  See my information

radiolog_0-1624834811111.png

 

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5 Replies
DeividA_Intel
Moderator
2,526 Views

Hello radiolog, 

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Is the issue recent? If not, when did it start?


3. Have you tried with different Display port cables?


4. Did you use adapters?


5. Have you tried with different TV/monitors?


6. Have you updated the operating system, including optional updates?


7. Have you updated your drivers?





Best regards, 


Deivid A.  

Intel Customer Support Technician 


radiolog
Beginner
2,508 Views

I saved one with detailed view computer and another with display info.

 

2. The issue started last Tuesday  Jun 22

3. Yes

4.  No adapters

5.  I moved cable to another monitor - no change

6. Yes

7. Yes

DeividA_Intel
Moderator
2,472 Views

Hello radiolog, 



Thanks for the information provided.



Based on your report, please try the following:



1. Run Windows updates, including optional updates.


2. Update your Intel graphics:

- Driver: https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers?v=t


3. Check with DELL for Display port firmware.


4. Check at the BIOS if the Display port outputs are disabled.


5. Check with DELL if there is a BIOS update available.




Best regards,  


Deivid A.  

Intel Customer Support Technician 



DeividA_Intel
Moderator
2,459 Views

Hello radiolog, 


  


Were you able to check the previous post? Please let me know if you need more assistance.   


  


Regards,    


Deivid A.  

Intel Customer Support Technician  



DeividA_Intel
Moderator
2,433 Views

Hello radiolog, 



This issue seems to be related to hardware, if the issue persisted with both drivers and after the firmware update, I do recommend you to get in contact with Dell for a hardware inspection.

  

Also, since we have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

  



Regards,    


Deivid A.  

Intel Customer Support Technician  


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