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Intel XTU component device causing problems for my laptop

Hadercene
Beginner
2,819 Views

Hi

A few days ago my laptop suddenly started heating whenever I did any GPU intensive work.

Turns out Windows is showing the following error "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)" for Intel(R) XTU Component Device.

The thing is that my device is a laptop so I have no idea what it is doing here in the first place.

I tried rolling back the driver for it and when I do it changes into Microsoft's Generic Software Component but as soon as I restart my computer it changes into Intel XTU component device again.

I can't even uninstall it as doing that also brings it back the next time I restart.

I have attached the screenshots to better explain the problem.

I have tried doing everything I can myself and would really appreciate if someone could help me out with this.

 

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5 Replies
AlHill
Super User
2,817 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

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Hadercene
Beginner
2,814 Views

Hey 

here's the log from the Intel System Support Utility

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David_G_Intel
Moderator
2,795 Views

Hello Hadercene


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • Did this happen with Windows 10?
  • Did you make any changes recently
  • Did you check with the laptop OEM already?


Regards, 

David G 

Intel Customer Support Technician


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David_G_Intel
Moderator
2,772 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


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David_G_Intel
Moderator
2,744 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G. 

Intel Customer Support Technician  


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