Intel driver & support assistant stuck on "scanning your system" and then errors out

[mulderfox]

I have uninstalled and re-installed it, also used DSA uninstall tool.

I have tried in several different browsers (opera and google chrome)

Same issue.

attached system info from your tool, and logs from DSA folder. Please help me fix this. thanks.

[50shadesofblue]

Same issue on my end.  It started yesterday, Tuesday 10/14, right after installing Windows' patch Tuesday updates. 

I did a before and after test on a second machine with the same result.  Intel DSA worked right before the Windows Updates, and fails after they're installed.  Both devices are running Windows 11 25H2 - one is a Dell machine, other is HP.

[JeanetteC_Intel]

Hello 50shadesofblue,

Thank you for posting in Intel Communities.

I see you're experiencing the same issue with Intel® Driver & Support Assistant (Intel® DSA). To ensure you receive the most focused assistance for your specific situation, could you please create a separate thread for your case? This will help us address your particular circumstances more effectively.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[Kipper31]

Hello Jeanette,

Unfortunately I am suffering the same issue. Your software worked fine before these latest Windows Updates, so I think a lot of users will be contacting you. Please help soon

[JeanetteC_Intel]

Hello Kipper31,

Thank you for posting in Intel Communities.

I understand you're facing the same problem with Intel® Driver & Support Assistant (Intel® DSA). For optimal support customized to your particular needs, please consider opening a dedicated thread for your situation. This will allow us to focus specifically on resolving your individual case.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello mulderfox,

Thank you for reaching out to Intel Communities. I'll review the log files you've provided and respond with my findings shortly.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello mulderfox,

Thank you for the detailed troubleshooting steps and for providing the system information and DSA logs. I can see you've already taken several important measures including:

• Complete uninstallation and reinstallation
• Using the DSA uninstall tool
• Testing across multiple browsers (Opera and Chrome)

In addition to the measures you've already taken, please also follow the highlighted procedures from this link. Kindly let me know the outcome after completing these procedures.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello mulderfox,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Walt2 · Accepted solution]

This is what worked for me:

Open Settings>Apps>Installed Apps.  Click 3 dots and choose Modify>Repair for all Microsoft.NET, Microsoft ASP.NET, and Microsoft Windows Desktop Runtime apps.  Some restarts will be required.  IDSA should scan properly then.

[Kipper31]

Thanks Walt2, I'll try your suggestions today and hope for a good outcome

[JeanetteC_Intel]

Hello mulderfox,

I haven't received any new post from you. I saw that the post was marked as accepted solution however, I cannot determine if this is you.

I will proceed in closing this thread now. For future assistance, please create a new post as this thread will no longer be active.

Sincerely,

JeanetteC.

Intel Customer Support Technician