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Recently, my Windows Photo viewer often stops working when I'm using it (actually when I click the next button to view next photo). The error report shows that it is caused by igdumd64.dll
The detail report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bca54
Fault Module Name: igdumd64.dll
Fault Module Version: 8.15.10.2653
Fault Module Timestamp: 4f3aac44
Exception Code: c0000005
Exception Offset: 000000000030eb06
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1066
Additional Information 1: e9eb
Additional Information 2: e9eb3ad0c4e470c64f366286b0f8f233
Additional Information 3: 78c9
Additional Information 4: 78c965af9e4e4dca379d8e521b109a7a
Fault module version is 8.15, which is my previous vga driver (Intel HD 4000). Now I'm using 10.18. I updated this driver from 8.15 to 10.18 and didn't remove 8.15 before updating. I wonder why it still exists
How should I do to fix it ? I have tried many things to fix with COM SURRAGATE, nothing works, maybe it's not the root cause, but the dll file is
Thank you in advance!
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Hello Feliks252,
Let's try addressing this error with the following steps;
- Open the Add/Remove Programs window
- Find the Intel Graphics Driver.
- Right click Intel Graphics Driver and select Uninstall.
- Follow the prompts stated by the Intel Installation Framework window to complete the process.
- Reboot the computer after the uninstall process has finished.
- Once done install the following driver version; https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]. Use this method for the installation; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...
Let me know it goes.
Regards,
Amy.
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Feliks252, were you able to follow the steps mentioned above?
Regards,
Amy
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Oh I'm sorry to reply very late because I have something to be busy! I have tried to re-install the version 10.18 (15.33) and now the error has gone!
Thanks for your supporting and I hope to see more good solutions from Intel in the future!
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Feliks252, I am really glad to hear that!
If there is something else I can help you with, please let me know.
Regards,
Amy.
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