Intel driver exception re: igxelpicd64.dll

[jpo98]

Hi,

I work for a software developer with a product that performs OpenGL rendering.

A growing number of our users are frequently experiencing Intel driver-related exceptions which result in the product crashing.

These cases all concern a 0xc000041d or 0xc0000005 exception from igxelpicd64.dll (observed in the Windows event log).

Frustratingly, there is no specific action or case in our product which will trigger this issue - aside from general rendering. In some cases, an exception will occur occur immediately, and in other cases, after hours of active product use.

So far, we have seen this issue on machines with Intel integrated GPUs (i.e. recent Iris Xe, but also others) on Windows 11 (some Windows 10), across the following Intel driver versions:

• 31.0.101.4032
• 31.0.101.5186
• 31.0.101.5333
• 31.0.101.5388
• 31.0.101.5534
• 31.0.101.5590

We do not see this behaviour on AMD and Nvidia GPUs.

Are you able to help us understand and fix this issue please?

Cheers,
J

[JedG_Intel]

Hello jpo98,

Thank you for posting at Intel Community Forum

I would like to gather more information to properly address this concern.

1. Are there any specific tasks or applications that causes issue?

2. Was there any recent changes to the system?

3. Have they tried using the latest driver for their Integrated graphics?

4. Are there specific processors exhibiting the issue?

5. What devices are affected?

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello jpo98,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello jpo98,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician