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Intel iris xe graphics broken drivers

Parag3
Beginner
5,775 Views

I had installed newly released god of war for pc and I can't see the enemies , some part of their body but only their healthbar. There are missing geometries you can see all this in the below screenshots. On minimun graphics settings its gives only 17- 20 fps. Plz fix the drivers.

Below is specification file in ssu format.

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JosueO_Intel
Moderator
5,751 Views

Hello Parag3,


Thank you for posting on the Intel®️ communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was it working before?
  2. Short video of the issue showing the settings being used. 
  3. Does the issue occur on older drivers?
  4. Is the game being run on Steam or any launcher?
  5. Is the game being run on an emulator?
  6. Specific steps to try to replicate the issue. 


Regards, 


Josue O.  

Intel Customer Support Technician



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Parag3
Beginner
5,742 Views

Hello Josue_O_Intel,

 

1. No, its not working before also.

2. I deleted the game so I can't upload the video but issue is on every graphics settings and display settings.

3. I didn't try it on older versions of graphics drivers.

4. I was playing on another launcher.

5. I was not playing on any emulator.

 

Regards,

 

Parag

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JosueO_Intel
Moderator
5,717 Views

Hello Parag3,


Thank you for the information provided, in this case, it is important for you to know that there is a known issue with God of War and the Intel drivers, a team is working on trying to fix it, however, there is no ETA for the fix to get released. You can check this information on the release notes of the drivers. 


https://downloadmirror.intel.com/721124/ReleaseNotes_101.1340.pdf


Even though this is a known issue, we would like to recommend you have your system fully updated. We noticed that there is a newer BIOS version available for your system (ver F.57), please perform a BIOS update and test if the issue persists. In case you need assistance with this process, contact HP to get specialized support on BIOS updates for HP systems. 


Also, please try using an older driver version and test the issue persists, you may also try using the drivers provided by HP. 


Please let me know the results of these recommendations. 


Regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
5,693 Views

Hello Parag3,


Were you able to check the previous post?  

Let us know if you still need assistance.  


Regards, 


Josue O.  

Intel Customer Support Technician



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Parag3
Beginner
5,688 Views
Hello Josue_O_Intel,

Can you tell me where is the BIOS update because I don't see the update ?
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JosueO_Intel
Moderator
5,615 Views

Hello Parag3,


In this case, it seems that the update we discovered before is not available for your system, I am sorry for the confusion with this topic. 


Please let me know if you were able to test older driver versions and the ones provided by HP. 


Regards, 


Josue O.  

Intel Customer Support Technician



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Parag3
Beginner
5,617 Views
Can you give me link for older graphics driver version?
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JosueO_Intel
Moderator
5,615 Views

Hello Parag3,


You can find all driver versions available for download on the following link:


https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html


Remember to also try using the drivers available on HP's website for your system. 


Regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
5,522 Views

Hello Parag3,


Were you able to test the drivers? Please let us know if the issue persists. 


Regards, 


Josue O.  

Intel Customer Support Technician



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Parag3
Beginner
5,518 Views
Hello Josue_O_Intel,

The issue still persists.

Regards,
Parag3
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JosueO_Intel
Moderator
5,509 Views

Hello Parag3,


Thank you for the information provided.  


I will proceed to check the issue internally and post back soon with more details. 



Regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
5,420 Views

Hello Parag3,


Hope you are doing great and staying safe, in this case, since the issue has already been noted on the release notes of driver 30.0.101.1340, it means the dev team is already working on a fix for this, however, we do not have an ETA for it to get released. 


Please keep checking the driver release notes to get the information of when is the fix released. 


Regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
5,342 Views

Hello Parag3,


Were you able to check our previous post? Let us know if you still need assistance.


Regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
5,199 Views

Hello Parag3,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards, 


Josue O.  

Intel Customer Support Technician



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