Intel irix xe graphics update causing issues.

[Pasan]

So I updated my laptop to the latest GPU version and after that I had several issues when I play games. at first, it had trouble making lower resolution games upscaled. if I were to play fortnite witha  1280 x 720 resolution, it would make the game smaller with a really big black border around it, and I managed to fix it now it's causing the game to crash midway. i know my PC barely meets the minimal sys requirements but I have been able to play it without any issue. some lag spikes, but most of the time, I get above 100 fps. but now it played for a while and then boom just crashes. this is frustrating, so please help me. 😞

[RandyT_Intel]

Hi Pasan,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action. 

• Please provide the SSU log report and share it here so I can review your system's configuration.
• Could you let me know the origin of the game? Where did it come from, and where did you download it?
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay.
• Additionally, you may follow this guide on how to report performance issues in the game.

I look forward to your response and am committed to resolving your issue promptly.

Warm regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Pasan,

I'm following up on the information I previously requested. Have you had a chance to review the questions I posted? Please let me know your answer so I can determine the best course of action moving forward.

Warm regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Pasan,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread. We are eager to hear your feedback on the troubleshooting steps we've suggested. 

Warm regards, 

Randy T. 

Intel Customer Support Technician