Intel scaling problem

[asabovesobelow]

I'm back again...

In my last threads i've reported about scaling problem, it was fixed. Scaling looks normal now but it has some problem anyway in new drivers, i don't know how to explain, but my head just "shrinks" by looking on the image, it feels like monitor pixels are too close too each other or something... I've installed and reinstalled new drivers multiple times.

I've tested it on 3 monitors, old one AOC 916Vwa, AOC 24p2q, Omen 24 new monitor came in 2023

I use i5-11500 UHD 750

[Alberto_R_Intel]

asabovesobelow, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

Based on the SSU report, the graphics driver version currently installed on your computer is 31.0.101.4575.

For this scenario, it is important to mention that it is always recommended to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

Even though you mentioned you already tried to install the new drivers, for testing purposes, please try a clean installation of the ASUS graphics driver version 27.20.100.9127, following the instructions in the links below:

https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-h570-pro/helpdesk_download/?model2Name=TUF-GAMING-H570-PRO

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

If the issue persists after that, then try a clean installation this time of Intel® generic graphics driver version 31.0.101.4826:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html?wapkw=11500

We also recommend to get in contact directly with ASUS support to make sure the latest BIOS version is currently installed on your machine or to gather the instructions on how to update it:

https://www.asus.com/support/

Once you get the chance, please let us know the results.

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[asabovesobelow]

For this scenario, it is important to mention that it is always recommended to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

This is most hilarious thing i've ever heard. All drivers are made by INTEL, asus just give link on this driver nothing more. I will not install driver which came 2 years ago...😄

I install 4575 driver because this one acceptable driver, but it also has some problems... You clearly have problems with image on drivers. I tested my monitors on my brother's RTX 4070 and there literally 0 problems

[Jose_Intel]

Hello asabovesobelow

Thank you for your reply.

OEM drivers are handpicked and include customized features and solutions to platform-specific needs.

The generic Intel driver provides users with the latest and greatest feature enhancements and bug fixes that computer manufacturers (OEMs) might not have customized yet.

Can you confirm if the BIOS was updated? Also the generic driver version 31.0.101.4826

Let us know the outcome with the updates applied.

Best regards,

Jose B.

Intel Customer Support Technician

[asabovesobelow]

Bios is updated to it's version 2001. I Installed new driver 31.0.101.4885, maybe it was fixed...

Also here's another problem why after installing intel GPU drivers it ruins headphones sound? Sound become rough and harsh and some restricted??...

[Jose_Intel]

Hello asabovesobelow

Thank you for the confirmation on the latest driver.

Is the scaling issue completely resolved?

We are sorry to hear that a new issue popped up. In order to keep everything organized, please open a new thread and we will be more than glad to troubleshoot it

Best regards,

Jose B.

Intel Customer Support Technician

[asabovesobelow]

it looks noticebly different, but colors became a bit washed out can you check that? For example i've installed righ now gfx_win_101.4092 everything is better visible than on gfx_win_101.4885

[Alberto_R_Intel]

asabovesobelow, Thank you very much for your response.

I will do further research on this matter to try to find a possible solution for the colors being washed out. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello asabovesobelow, I just received an update on this matter.

While we are still working on this matter, we just wanted to confirm:

-Which video port are you using to connect the monitors? Any adapters/dongles?

-Could you please provide a picture/screeshot of what the washed-out colors look like?

-Are you using HDR?

-Does it happen on specific apps? Or is it on the Operating System itself?

-Did you try different resolutions? If so what is the result?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello asabovesobelow, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Jocelyn_Intel]

Hello, @asabovesobelow  

We hope you are doing great. 

As we have not heard back from you, we will proceed to close this thread now. We hope you could see our last posts. 

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.