Iris 540/550 - Mass Effect Andromeda Problem

[MORei]

Currently Mass Effect Andromeda does not run correctly on any computer with an Iris 540 or 550 GPU.

So far we've tested on a Surface Pro 4 (i7 w/ iris 540) and two MacBook pros (running Windows 10) with Iris 540 and 550.

All loading screens take forever, but once the game gets to a point where 3D graphics are rendered, it is smooth and responsive.

The problem is loading screens can take upwards of an hour to complete, and there are a lot of them in this game.

It appears to be a driver problem, since removing the latest Intel drivers and defaulting back to the Windows 10 basic VGA driver actually improves load time dramatically.

[idata]

Hi MikeFromCanada,

I understand Mass Effect Andromeda game does not run properly with Intel® Iris 540 and 550 graphics.I would like to replicate and help you on the resolution of this issue , please fill out the following form as complete as possible:/thread/77761 https://communities.intel.com/thread/77761To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Allan.

[MORei]

Ok, I've gathered the requested information:

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

When trying to play Mass Effect Andromeda with the Iris 550, the game sits at a black screen for about 10 minutes after launching. Eventually the intro video plays extremely slowly, and then the title screen comes up and runs normally. After starting a game, another loading screen appears that takes about 15-20 minutes, then loads into the game which runs normally. The game continues to run fine after these two extremely long loads.

If I remove the Intel Iris drivers and try to launch the game using the generic VGA driver in Windows, the game loads to the main menu very quickly, in about 15 seconds.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): x

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

2016 13" MacBook Pro with Touchbar

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)

LFP built in laptop display

How much memory [RAM] in the system (see note2 below).

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[idata]

Hi MikeFromCanada,

Thank you for taking the time and communicate this to us.

Please bear in mind that Apple has requested that all questions regarding Apple systems and software be addressed directly with Apple support. I will forward this information to the appropriate department for further review but in the meantime, I recommend checking the link below for troubleshooting assistance on your Apple computer.

https://www.apple.com/support/macbook/ MacBook - Official Apple Support

Allan.

[RonaldM_Intel]

Hello MikeFromCanada,

I would like to let you know that Intel and Bioware are jointly investigating root cause and we'll provide any updates as they come.

Thank you for reporting this issue to us.

Kindest Regards,

Ronald M.

[RonaldM_Intel]

Hello MikeFromCanada,

We released a https://downloadcenter.intel.com/download/26836 new driver 15.45.4678 today, and I was wondering if you could give it a try and let us know if it makes any difference with Mass Effect Andromeda.

Thank you for your assistance.

Kindest Regards,

Ronald M.

[WZ]

I can confirm that the new driver solved the problem of long loading times.

Great job!

[idata]

Hello FliesWithWind,

I am glad to hear the latest graphics drivers version 4678 has fixed this issue. Thank you for taking the time and update this post.Allan J.