Iris Xe Graphics Driver won't install

[CRogerBlair]

I have a Dell Inspiron 15 3530 laptop running Windows 11 Pro. My graphics package is Iris Xe Graphics (which I understand is not actively supported), with version number 32.0.101.7077. When I run the Driver & Support Assistant, I'm told I have a driver update; however, when I try to update the driver, it always fails with error code 1000, which I understand to be a data extraction problem.  How do I resolve this and update the driver? (For reference, the file in question is gfx_win_101_708/2.xe.)

[KennethB_Intel]

Hello CRogerBlair,

Thank you for reaching out to the Intel Community Forum. I understand you are experiencing an issue where the Iris Xe Graphics driver update fails with error code 1000 on your Dell Inspiron 15 3530 running Windows 11 Pro. To assist you further, I would like to gather more details:

• Does the error occur only when using Intel Driver & Support Assistant, or have you tried installing the driver manually?
• Have you recently made any changes to your system, such as BIOS updates or new software installations?
• Please share a screenshot of the error message for reference.
• Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

Once I have this information, I can provide more accurate troubleshooting steps. We will wait for your response so we can assist you further.

Best regards,

Kenneth B.

Intel Customer Support Technician

[CRogerBlair]

I did update my BIOS/UEFI about two weeks ago. I don't remember adding any new software lately. The SSU scan report is attached,

[KennethB_Intel]

Hello CRogerBlair,

Thank you for your response. Could you please try downloading the driver in Intel® 11th – 14th Gen Processor Graphics - Windows*? Furthermore, could you please share a screenshot of the issue if the same error pops up?

Looking forward to your response!

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello CRogerBlair,

It seems that you have replied through the web portal. Could you please confirm if you prefer to continue using the web portal, or would you like to proceed through this thread instead?

Furthermore, please try the following troubleshooting steps:

1. Download the latest version Intel® 11th – 14th Gen Processor Graphics - Windows*
2. Extract the .exe file into a specific folder (to extract the .inf file).
3. Go to the Device Manager, then right-click on the Display Adapter, select the available graphics adapter (UHD, Arc, Iris Xe graphics), and click Properties.
4. Click on the Driver tab and select Update Driver.
5. Click Browse my computer for driver software.
6. Click Let me pick from a list of device drivers on my computer.
7. Click Have Disk.
8. Click Browse. Select the location where the .inf files were saved, name iigd_dch.inf for UHD and iigd_dch_d.inf for Iris XE
9. Click Next. Select the driver populated.
10. Click Next to install the driver. (Normally it will take 3-8 minutes depending on the systems speed)
11. Reboot the computer when prompted.

If the issue persists, could you share a screenshot or a video showing the problem?

Best regards,

Kenneth B.

Intel Customer Support Technician

[CRogerBlair]

Kewnneth, I got as far as the install, but Windows says the Driver is unsigned and won't install it. What's next?

[KennethB_Intel]

Hello CRogerBlair,

Thank you for your response. I understand that Windows is preventing the driver installation due to an unsigned driver warning.

To assist you further, could you please provide a screenshot of the exact error message you are seeing? This will help me verify the details and guide you with the next steps.

I will wait for your response so I can continue assisting you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[RandyT_Intel]

Hello CRogerBlair,

I'm following up to see if you've had a chance to review the information and requested details from my colleague previous post. Please let me know so I can determine the best next steps. 

Looking forward to your update. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[KennethB_Intel]

Hello CRogerBlair,

As there has been no response, I will now close this case. Should you need additional support, please feel free to open a new inquiry. This thread will no longer be monitored moving forward.

Best regards,

Kenneth B.

Intel Customer Support Technician