Iris Xe isn't providing 60fps on games anymore

[J0_hxn]

My laptop is a Pavilion 15 with a I7-1165G7 paired with a Iris Xe. I have been using it for over an year and in the last 6 months, there is an issue with games running 30fps max. I usually reset it to fix it, and it works, but getting everything singed in takes about 1 day for me. So is there any permanent way for me to fix this problem?

[Steven_Intel]

Hello J0_hxn,

Thank you for posting on the Intel® communities.

Please provide the following information:

• Was there any hardware change driver/OS update before the issue started?
• Does it happen with any game? If not, please specify which games are having the issue.

As well, download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[J0_hxn]

I have not changed any hardware or OS until now, I'm still using Windows 10. As for games I usually only play 2 games Roblox and War Thunder. It's usually after 2 months of reset that I get this issue. I noticed a thing last week, I forgot to mention it in the last post. If I go to task manager while and check my GPU stats, it says GPU utilization 100% but my GPU memory would be running at 1.9Gb/7.9Gb (since I am using intergrated graphics card, 8Gb goes for the CPU and the other 8GB goes for the GPU)

[J0_hxn]

Here is the attachment you asked for

[Steven_Intel]

Thank you for your response.

What do you mean by "after two months of reset"? Also, please run the Intel® Processor Diagnostic Tool (https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?) and let me know of the outcome.

Best regards,

Steven G.

Intel Customer Support Technician.

[J0_hxn]

by 2 months I meant that whenever I find this issue, I would reset my pc. Completely wipe the files out. Then it would be fine for at least 2 months until the issue comes back. By the way, I did the test and my pc has passed every single test. I have attached the screenshot below.

[Steven_Intel · Accepted solution]

Thank you for your response.

Please perform the following steps:

• Perform a clean installation of the latest OEM drivers 30.0.100.9955 (https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-laptop-pc-15-eg0000/35719379). If the issue persists, please try the clean installation with the latest generic drivers (https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html)
• Make sure there are no Windows 10 updates pending.

Clean installation steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Best regards,

Steven G.

Intel Customer Support Technician.

[J0_hxn]

Hello Steven,

This seems to have fixed the issue even tho I keep my drivers upto date. Thank you for solving this issue.

[Steven_Intel]

Thank you for your response.

I am glad to know the issue is now solved. Hopefully, it will help other community members. Since the thread is now solved, we will close it. 

If you need any additional information, please submit a new question, as this thread will no longer be monitored.  

Best regards,

Steven G.

Intel Customer Support Technician.