Isssues with second screen

[jparriaga]

I'm having issues with my second monitor. For some reason, my computer is not detecting the monitor. I've tried multiple things like updating windows, reinstalling the display driver, etc. Find attached my computer information according to Intel system support tool.

[Jose_Intel]

Hello @jparriaga

Thank you for posting on the Intel️® communities.

We sincerely regret you are experiencing issues with your laptop, we will be more than happy to assist you.

Please answer the following:

·      Was it working before?

·      Have you tested another monitor?

·      What type of connection are you using?

·      Are you using any adapter/converter or a straight connection?

From the report we noticed that your system is not up to date. Let’s start with the BIOS, you can download the file from here: N2HUJ52W (1.59) (for further instructions, please contact Lenovo).

Then, please perform a clean installation of the latest OEM graphics driver: Intel HD Graphics Driver

Then, please make sure your Windows is up to date, we noticed the version 22H2. Go to Start > Settings > Update & Security > Windows Update > Check for updates.

If the issue persists, please provide a new SSU report.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello jparriaga

We hope you are doing fine. 

Were you able to check the previous questions? Also, we would like to know if you updated the BIOS and clean installed the latest OEM graphics driver.

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello jparriaga

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.